Product Specialist - Midlands & North

Accora; West Midlands; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Company van

Phone and laptop

Annual leave 25 days

Private medical cover

Training and development

Job summary

Accora is seeking a compassionate Field-based Product Specialist to represent the company across the North & Midlands in England. You will conduct seating assessments, deliver demonstrations, and manage a diary of visits to care homes and hospitals, ensuring clients receive the best products and service.

You will build relationships, support sales teams, and participate in product development while upholding high standards of empathy, professionalism and regulatory compliance.

Qualifications

• Effective and confident communication skills with excellent English
• Face-to-face customer experience and service orientation
• Empathy and genuine desire to help people
• Full, clean UK driving licence required

Responsibilities

• Carrying out seating assessments in the North & Midlands across England via home visits, care homes and hospitals
• Conducting demonstrations and training sessions for prescribers as directed
• Managing your diary to schedule client visits and assessments
• Managing stock for scheduled jobs and assisting with deliveries of chairs/beds
• Completing admin tasks, following up on quotations and recording assessment outcomes
• Ensuring clients receive excellent customer service and supporting the sales team
• Developing new business areas and maintaining relationships with key contacts
• Participating in product development and providing feedback for launches
• Regular video conferences with head office and periodic face-to-face meetings
• Maintaining demonstration equipment in good condition and adhering to quality standards

Skills

Communication skills

Face-to-face service

Teamwork

Empathy

Driving licence

Education

A-levels or equivalent

Job description

Are you a compassionate and personable individual looking for a fulfilling career? Look no further than Accora!

We are seeking passionate individuals to join our dynamic team of field-based Product Specialists, representing Accora to customers and end-users throughout the North & Midlands. As a Product Specialist, you will play a crucial role in empowering vulnerable clients, bringing dignity to their everyday lives, and ensuring they receive the best possible outcome.

Join us at Accora, where you can make a real difference in the lives of others while pursuing a fulfilling and rewarding career.

Requirements

As the face of our company, you will be responsible for providing exceptional service, ensuring clients receive the best products and value for their money. At Accora, we prioritize the customer's needs over making a sale and are committed to being empathetic while maintaining a high level of professionalism. We value customer feedback and regularly assess our team to ensure we have the right people in place.

Your Contribution: Making a Positive Impact

• Carrying out seating assessments in the North & Midlands regions of England via home visits, care homes and hospitals with assessment chairs (including bariatric chairs) and beds as required
• Carrying out demonstration/training sessions and presentations to groups of prescribers as directed by Sales Managers
• Managing your diary to facilitate client visits and assessments
• Managing the stock you hold to facilitate scheduled jobs in your diary
• Assisting colleagues with upstairs deliveries of chairs/beds
• Completing required administrative work, including following up on quotations and recording assessment outcomes.
• Ensuring that all clients are receiving an excellent level of customer service from Accora
• Maximising sales activity by supporting the sales team when required
• Helping to develop new areas of business
• Maintaining and continually improving relationships with existing clients, particularly with key contacts
• Participating in product development, providing feedback to aid with the launch of new products
• Regular video conferences with head office
• Regular face-to-face meetings at head office – usually every 6 months
• Retaining and maintain demonstration equipment in good condition
• Adhering to relevant quality and regulatory requirements at all times
• Completing company training, including health and safety training, on time and to your best ability.
• Maintaining excellent levels of personal appearance and hygiene at all times

Qualifications and training

It is desirable that the postholder has:

• Qualification to A-level standard or equivalent

Experience and knowledge

It is desirable that the postholder has:

• Relevant product and industry knowledge
• Experience working alone
• Face to face customer experience

Skills and abilities

It is essential that the postholder has/is:

• Effective and confident communication skills, with an excellent level of English
• Ability to work effectively both individually and in a team
• Ability to use initiative in a variety of challenging situations
• Good ICT skills, to facilitiate CRM activities including phone calls, events and emails.

Other requirements

It is essential that the postholder has/is:

• Empathy and a genuine desire to help people
• Flexibility dealing with multiple and varying duties concurrently
• Positive, confident and determined approach
• Reliability
• Full, clean UK driving licence
• Prepared to stay overnight in hotels as necessary for maximum travel efficiency
• Able to pass a basic DBS check

Essential Skills for Making a Difference: We take health and safety seriously and expect our team members to adhere to our policies. Our employees are ambassadors of our company, promoting our brand with a positive image. We live and breathe our core values of insight, determination, and integrity, delivering on our mission statement and promoting our company's long-term vision. Adhering to high-quality and regulatory standards is essential at Accora.

Our Commitment to Supporting You: At Accora, we prioritize our employees' personal and professional development by offering training activities, on-the-job training, in-house and external training courses. We believe in investing in our employees and providing them with opportunities to grow and develop within the company. We offer a competitive salary, comprehensive benefits package, and a supportive and inclusive work environment.

Celebrating Diversity: Why It Matters to Us: We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

£40,000 base salary + competitive uncapped bonus structure

Realistic first year £45k OTE

Company van, phone + laptop provided

Annual leave: 25 days per year + public holidays

Private medical healthcare cover

Training and development opportunities

About Accora:

We are a dynamic and innovative company dedicated to designing and manufacturing assistive medical devices that enhance the lives of people who require extra support due to age, disability or injury. Our team is passionate about creating products that enable individuals to live as fully and independently as possible, with safety and comfort at the forefront of our design philosophy.

This is a fantastic opportunity for an individual who is committed to making a positive impact in the lives of others and who shares our values of insight, determination, and integrity.

If you are passionate about creating products that improve the lives of others and are looking for an exciting new challenge, we encourage you to apply for this role. To learn more about our company and the products we create, please visit our website at www.accora.care