Customer Care Support

Accora; Watford; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Company laptop provided

Annual leave: 25 days per year and pub

Private medical healthcare cover

Training and development opportunities

Free parking

Free hot/cold drinks and snacks

Job summary

Accora is seeking a customer care professional in the UK to be the primary contact for inquiries, provide product information, process quotations and orders, and support the sales team end-to-end.

You will manage delivery updates, liaise with third-party warehouses, handle post-sale queries over the phone, and contribute to customer satisfaction and KPI targets while benefiting from a company laptop, 25 days of annual leave, private medical cover, training opportunities and free parking.

Qualifications

• Excellent communication and numeracy skills.
• Excellent level of English and professional telephone communication.
• Ability to work independently and in a team.
• Willingness to grow within the business.

Responsibilities

• Customer order updates - delivery, proof of deliveries updating on stock.
• Liaison with 3rd party warehouse partner.
• Provide support and resources for sales personnel.
• Over the phone product assistance.

Skills

Strong communication

Telephone skills

Customer service

Team player

Attention to detail

Numeracy

Full driving licence

Job description

Are you a people-oriented individual with excellent communication skills and a passion for providing exceptional customer service? Do you enjoy problem-solving and going the extra mile to ensure customer satisfaction? If so, we have an exciting opportunity for you! Join our dedicated Customer Care team and play a crucial role in ensuring our customers receive the best experience possible.

The Customer Care team play a key role in the journey:

• Info Enquiries - Provide helpful knowledge on the products and delivery procedures
• Quotations - provide a quote quickly following an assessment or enquiry
• Order processing - process order quickly to ensure delivery lead times are met
• Updating customer - update customer on delivery dates (providing PODs)
• Aftersales Care (tech support/queries) - Deal with any queries or issues quickly and efficiently, to maintain the customer satisfaction we have given previously

(Includes taking card payments, requiring operatives to be PCI DSS compliant).

Requirements

As a member of our Customer Care team, you will be at the forefront of our customer interactions, serving as the primary point of contact for inquiries, assistance, and issue resolution.

Your Contribution: Making a Positive Impact

• Customer order updates- delivery, proof of deliveries updating on stock
• Liaison with 3rd party warehouse partner
• Provide support and resources for sales personnel
• Over the phone product assistance

Key goals and KPIs

• Be a team player, helping others and providing customer service excellence
• Customer feedback is recorded and financial targets are linked

Skills and abilities

It is essential that the postholder has:

• Strong communication (oral and written) and numeracy skills
• Effective and confident telephone skills, with an excellent level of English
• Ability to work effectively both individually and in a team
• Ability to flourish in a competitive environment

Other requirements

• Attention to detail, with good planning and organisational skills
• Drive and enthusiasm
• The potential to grow and develop in line with the business
• High degree of self-motivation and ambition
• Ability to influence and engage with colleagues, peers, key customers and prospects
• Positive, confident and determined approach
• Full driving licence

Essential Skills for Making a Difference: We take health and safety seriously and expect our team members to adhere to our policies. Our employees are ambassadors of our company, promoting our brand with a positive image. We live and breathe our core values of insight, determination, and integrity, delivering on our mission statement and promoting our company's long-term vision. Adhering to high-quality and regulatory standards is essential at Accora.

Our Commitment to Supporting You: At Accora, we prioritise our employees' personal and professional development by offering training activities, on-the-job training, in-house and external training courses. We believe in investing in our employees and providing them with opportunities to grow and develop within the company. We offer a competitive salary, comprehensive benefits package, and a supportive and inclusive work environment.

Celebrating Diversity: Why It Matters to Us: We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

• Company laptop provided
• Annual leave: 25 days per year and public holidays
• Private medical healthcare cover
• Training and development opportunities
• Free hot/cold drinks and snacks etc.
• Free parking

About Accora:

We are a dynamic and innovative company dedicated to designing and manufacturing assistive medical devices that enhance the lives of people who require extra support due to age, disability or injury. Our team is passionate about creating products that enable individuals to live as fully and independently as possible, with safety and comfort at the forefront of our design philosophy.

This is a fantastic opportunity for an individual who is committed to making a positive impact in the lives of others and who shares our values of insight, determination, and integrity.

Please note: we take the protection of your personal data seriously and process it in accordance with GDPR and relevant data privacy laws. By applying, you consent to us processing your data for recruitment purposes. Your personal data will be securely stored and not shared with third parties without your consent. You have the right to access, correct, or delete your data. To do so, contact us at [e-mail]

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