Customer Care Representative

DNV Germany Holding GmbH; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a forward-thinking organization dedicated to compliance and risk management. In this rewarding role, you will support our diverse portfolio of clients by managing accounts and preparing essential documentation. With a strong emphasis on innovation and development, you will engage in projects that shape next-generation solutions. This role offers a welcoming environment, attractive salary, and opportunities for professional growth. If you are an independent and responsible individual with a passion for excellence in service, this position is perfect for you.

Benefits

Attractive salary and bonus system

Employee benefits

Learning and development opportunities

Welcoming working environment

Qualifications

• Minimum 2 years of experience in an admin position, preferably in certification services.
• Fluency in Czech or Slovak and advanced level of English required.

Responsibilities

• Support customers in Management System Certification and manage existing accounts.
• Prepare price offers and contracts, schedule audits, and issue certificates.

Skills

Admin experience

Communication skills

Creativity

Work organization

Fluency in Czech or Slovak

Proficiency in MS Office

Education

Bachelor’s degree or equivalent

Tools

MS Office

Job description

About Business Assurance

We help companies ensure compliance, build high-performing management systems, and meet competence needs within a wide range of industries. DNV helps companies understand and manage their risk picture through our management system certification and training portfolios. Working with us, you can be involved in technically challenging and innovative projects worldwide demanding a broad variety of expertise. Our strong focus on research and innovation opens an array of opportunities, allowing you to engage in projects which develop next generation solutions.

Responsibilities:

• Supporting our growing portfolio of customers in the Management System Certification
• Managing and caring for existing accounts
• Preparation of price offers which includes working in our information system
• Communicating final terms and conditions, preparing contracts
• Scheduling audits, support for issuing certificates
• Cooperating with other departments and units within DNV

What We Offer:

• Challenging, independent and rewarding position in our Czech and Slovak operations team in a welcoming working environment
• Belonging to an organization with global presence
• Attractive salary and bonus system
• Employee benefits
• Learning, development & career opportunities

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

Minimum Requirements:

• Bachelor’s degree or equivalent
• Minimum 2 years of experience in admin position, preferably in a comparable position in certification services or consulting
• Independence and high responsibility for entrusted tasks
• Creativity and openness to the use of new solutions and concepts
• Excellent work organization and proficiency in MS Office
• Fluency in Czech or Slovak and advanced level of English
• Representative behavior
• Efficient communication on all levels inside and outside of the organization