Customer Care Officer — Investigations & Stakeholder Liaison

Brighton & Hove City Council

Brighton

On-site

GBP 29,000 - 30,000

Full time

8 days ago

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Benefits offered by this job

Paid annual leave

Pension scheme

Rental deposit scheme

Full induction and development

Job summary

Brighton & Hove City Council is looking for a proactive Customer Service Officer to join the team. The role is office-based, full-time with 5.5 hours of contracted overtime weekly, and you will log enquiries and carry out in-depth investigations to provide high-quality written responses to residents, leaseholders, councillors and MPs.

You will liaise with repairs trades teams and stakeholders to monitor resolutions through to completion, work under tight deadlines, and remain composed in a

Qualifications

Strong communication skills, particularly formal letter writing.
Highly organised with autonomy to prioritise competing deadlines.
Comfortable interacting with residents from diverse backgrounds.
Experience in customer service is desirable.

Responsibilities

Log incoming enquiries into the team and carry out in-depth investigations.
Liaise with repairs trades teams and stakeholders to provide high quality written responses to residents, leaseholders, councillors and MPs.
Monitor resolutions through to completion and ensure timely follow-up.
Work within tight target deadlines to deliver high quality complaint responses.

Skills

Strong communication

Formal letter writing

Organisational skills

Autonomous working

Tools

IT skills

Job description

You will liaise with repairs trades teams and stakeholders to monitor resolutions through to completion, work under tight deadlines, and remain composed in a

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