Customer Care Manager

Caralex Recruitment Limited; Reading; Presencial; GBP 40.000 - 56.000; Jornada completa

Descripción de la vacante

Caralex Recruitment Limited is recruiting on behalf of a Berkshire-based housebuilder to appoint a Customer Service Manager for new homes construction. You will raise issues, implement improvements, and develop policies to enhance the finished homes and the customer journey, reducing defects for new owners.

The ideal candidate will have a background in trade or site management and experience in NHBC/HBF environments, quality control or housing associations, with willingness to travel between

Formación

• Trade or Site Management background required.
• NHBC Inspector or similar experience advantageous.
• Experience in customer care within housebuilding, housing associations or contractors.

Responsabilidades

• Implement improvements, policies and procedures to improve the quality of finished homes and the customer journey.
• Travel between projects and head office as needed.

Conocimientos

Trade background

Site management

NHBC Inspector

Customer care

Descripción del empleo

Caralex Recruitment Limited are recruiting on behalf of a well-regarded housebuilder based in Berkshire.

They are looking to appoint a Customer Service Manager to work during new homes construction and raise any problems that arise during the construction process. The role will also entail implementing improvements, policies and procedures in order to improve the quality of finished homes and the customer journey, with the aim to reduce any potential issues for the new owners of new homes.

This role would suit a candidate who has worked in a similar role for a housebuilder, housing association or contractor dealing with new build residential projects with a thorough knowledge of NHBC and HBF policies, procedures, standards and customer satisfaction surveys.

Candidates will either ideally:

• be from a trade or Site Management background.
• have worked in a role such as an NHBC Inspector or similar.
• have worked for a housebuilder / residential developer / housing association within their customer care department, or within Quality Control.

As the role is for a construction company, travel between and working on projects as well as working from the head office is expected.