Customer Care Manager

JR United Kingdom; London; On-site; GBP 28,000 - 33,000; Full time

Job summary

A well-established care service in central London is seeking a full-time Customer Care Manager to lead their operations and support the delivery of high-quality care. The ideal candidate will possess strong communication skills and a passion for empowering clients in their homes, ensuring each has a tailored care plan that meets individual needs.

Benefits

Company laptop and mobile phone

Competitive holiday structure

Fully funded training

Recognition in Team Awards

Fun events throughout the year

Qualifications

• Experience in care management and overseeing care operations is required.
• Empathetic and outgoing nature with excellent communication skills.

Responsibilities

• Oversee day-to-day operations of domiciliary care services.
• Conduct pre-assessments for new customers and tailor their care plans.

Skills

Communication

Empathy

Leadership

Education

NVQ Level 5

Job description

Social network you want to login/join with:

Bluebird Care Westminster & City of London

Location:

london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

We are recruiting a full-time Customer Care Manager to join the Bluebird Care Westminster, Kensington & Chelsea team who will help deliver the gold standard of care to our customers across our area.

You will join our triple CQC outstanding service that helps support people live independently in their own homes across central London. Our office is based on Ashmill Street, NW1.

You will be expected to travel within our territory for spot checks and customer assessments.

We’re looking for an outgoing and empathic individual with excellent communication skills who enjoys empowering and supporting others.

As our Customer Care Manager, you’ll oversee the day-to-day operations of central London’s finest domiciliary care services, ensuring an exceptional experience for our customers and their family members and advocates as well as for our Care Assistants. You will conduct pre-assessments for new customers, ensuring their care plan and all associated risk assessments are perfectly tailored to their needs.

You can expect:

• A salary ranging from £28,000 to £33,000, depending on experience,
• An additional £300 per on-call weekend (limited to one each month),
• A competitive holiday structure,
• A company laptop and mobile phone,
• A full induction plan and training to help you thrive in your role,
• Fully funded training up to NVQ Level 5,
• Continuous support from a robust senior leadership team,
• A work culture that celebrates each individual’s accomplishments with opportunities to be acknowledged in Team Awards and at a national level in well-known industry awards,
• A series of fun events throughout the year ranging from escape room evenings to in-office games nights!