Customer Care Manager

JR United Kingdom; Slough; On-site; GBP 28,000 - 33,000; Full time

Job summary

Une entreprise de soins à domicile recherche un Customer Care Manager pour un poste à temps plein. Vous serez responsable de la gestion des opérations et de l'expérience client, tout en ayant la possibilité de bénéficier d'un développement professionnel continu. Ce rôle vous permettra d'apporter un soutien essentiel à nos clients dans leur vie quotidienne.

Benefits

Structure de vacances compétitive

Plan d'induction complet

Formation entièrement financée jusqu'à NVQ Level 5

Événements amusants toute l'année

Qualifications

• Excellentes compétences en communication requises.
• Personne empathique qui aime soutenir les autres.
• Expérience dans les services de soins à domicile souhaitée.

Responsibilities

• Surveiller les opérations quotidiennes des services de soins à domicile.
• Effectuer des évaluations pour de nouveaux clients.
• Veiller à ce que le plan de soins soit parfaitement adapté aux besoins des clients.

Skills

Communication

Empathie

capacité à soutenir les autres

Education

Formation NVQ Level 5

Tools

Ordinateur portable

Téléphone mobile

Job description

Social network you want to login/join with:

Bluebird Care Westminster & City of London

Location:

Slough, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

We are recruiting a full-time Customer Care Manager to join the Bluebird Care Westminster, Kensington & Chelsea team who will help deliver the gold standard of care to our customers across our area.

You will join our triple CQC outstanding service that helps support people live independently in their own homes across central London. Our office is based on Ashmill Street, NW1.

You will be expected to travel within our territory for spot checks and customer assessments.

We’re looking for an outgoing and empathic individual with excellent communication skills who enjoys empowering and supporting others.

As our Customer Care Manager, you’ll oversee the day-to-day operations of central London’s finest domiciliary care services, ensuring an exceptional experience for our customers and their family members and advocates as well as for our Care Assistants. You will conduct pre-assessments for new customers, ensuring their care plan and all associated risk assessments are perfectly tailored to their needs.

You can expect:

• A salary ranging from £28,000 to £33,000, depending on experience,
• An additional £300 per on-call weekend (limited to one each month),
• A competitive holiday structure,
• A company laptop and mobile phone,
• A full induction plan and training to help you thrive in your role,
• Fully funded training up to NVQ Level 5,
• Continuous support from a robust senior leadership team,
• A work culture that celebrates each individual’s accomplishments with opportunities to be acknowledged in Team Awards and at a national level in well-known industry awards,
• A series of fun events throughout the year ranging from escape room evenings to in-office games nights!