Customer Care Manager

JR United Kingdom; City Of London; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading care provider in central London is seeking a Customer Care Manager to join their exceptional team. This role involves overseeing operations and ensuring a gold standard of care for customers. Candidates should possess strong communication skills and experience in the care sector. The position offers a competitive salary, additional on-call bonuses, and a supportive work environment designed for personal and professional development.

Benefits

Competitively structured holidays

Company laptop and mobile phone

Fully funded training up to NVQ Level 5

Recognition in Team Awards and national industry awards

Fun events throughout the year

Qualifications

• Outgoing and empathic individual with excellent communication skills.
• Experience in managing domiciliary care services.

Responsibilities

• Oversee day-to-day operations of domiciliary care services.
• Conduct pre-assessments for new customers and tailor care plans.

Skills

Communication

Empathy

Education

NVQ Level 5

Job description

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Customer Care Manager, London (City of London)

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Client:

Bluebird Care Westminster & City of London

Location:

London (City of London), United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

We are recruiting a full-time Customer Care Manager to join the Bluebird Care Westminster, Kensington & Chelsea team who will help deliver the gold standard of care to our customers across our area.

You will join our triple CQC outstanding service that helps support people live independently in their own homes across central London. Our office is based on Ashmill Street, NW1.

You will be expected to travel within our territory for spot checks and customer assessments.

We’re looking for an outgoing and empathic individual with excellent communication skills who enjoys empowering and supporting others.

As our Customer Care Manager, you’ll oversee the day-to-day operations of central London’s domiciliary care services, ensuring an exceptional experience for our customers, their families, advocates, and Care Assistants. You will conduct pre-assessments for new customers, ensuring their care plan and all associated risk assessments are tailored to their needs.

You can expect:

• A salary ranging from £28,000 to £33,000, depending on experience,
• An additional £300 per on-call weekend (limited to one each month),
• A competitive holiday structure,
• A company laptop and mobile phone,
• A full induction plan and training to help you thrive in your role,
• Fully funded training up to NVQ Level 5,
• Continuous support from a robust senior leadership team,
• A work culture that celebrates individual accomplishments with opportunities for recognition in Team Awards and national industry awards,
• A series of fun events throughout the year, including escape room evenings and in-office game nights!