Customer Care Manager

Bluebird Care; Bath; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

30 days annual leave (including bank)

Birthday day off

Pension scheme

Fully funded training up to NVQ Level

EAP support with YuLife

Fuel expenses

CPD opportunities

Job summary

Bluebird Care is seeking a dedicated Customer Care Manager to join our Bristol team. You will support the Registered Manager, ensure safe, high-quality care, and promote customers' choices with dignity.

Role includes growing the service through professional networking, care planning, and team guidance. A social care Level 3 (or higher) and a UK driving licence are required, with fully funded progression to NVQ Level 5.

Qualifications

• Social care qualification Level 3 or willingness to work toward it.
• Experience in domiciliary and social care management.
• Great leadership, communication, and organisation skills.
• Full UK driving licence and own vehicle.

Responsibilities

• Support the Registered Manager with the efficient running of the care support team.
• Ensure safe, high quality care that responds to each customer's needs and preferences.
• Make sure our services respect customers' choices and promote dignity and privacy.
• Support business growth by networking with health care professionals to create packages of care for vulnerable adults within their own homes.
• Care planning, risk assessments and ongoing reviews of current care packages.
• Guide and support Care Experts; work with customers, families, and professionals to deliver high quality care.

Skills

Leadership

Communication

Organisation

On-call management

Education

Level 3 social care qualification

Willingness to work toward NVQ Level 5

Job description

We're the best at what we do and it's all thanks to talented people like you. As the leading Home Care provider, we take pride in our work - and we're looking for a caring and dedicated person to join our Bristol Team as a Customer Care Manager, to help us set the standard. As a Customer Care Manager, you'll help our team grow, support our colleagues, and make a real difference every day. If you're someone who takes pride in their work, values teamwork, and wants to be part of a supportive and growing business that makes a real difference to their customers, then this is where you belong., As a Customer Care Manager, your key responsibilities will include:

• Support the Registered Manager with the efficient running of the care support team.
• Ensure safe, effective, high quality care that responds to each customer's needs and preferences
• Make sure our services respect customers' choices and promote their dignity and privacy at all times.
• Support business growth by networking with health care professionals to create packages of care for vulnerable adults within their own homes.
• Care planning, risk assessments and ongoing reviews of current care package Guiding and supporting Care Experts Work effectively with customers, their families and representatives, other social and health care professionals and managers and staff from Bluebird Care to deliver high quality care services.
• A social care qualification (Level 3 or willingness to work toward it)
• Experience in domiciliary and social care management
• Great leadership, communication, and organisation skills
• Ability to work flexibly and manage on-call where needed (additional pay)
• Full UK drivers licence and own vehicle
  £30,000 per year
• Expert training and ongoing CPD opportunities
• 30 days annual leave (including bank holidays)
• Plus your Birthday day off
• Supportive leadership and opportunities to grow your career
• Pension scheme
• Fully funded training up to NVQ Level 5
• EAP support with YuLife
• Fuel expenses