Customer Care & Logistics Specialist

Technogym S.p.A.; Bracknell; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

On-site showroom & staff gym

25 days annual leave + Bank Holidays

Free parking

Free premium Italian coffee

Pension and Life Assurance

Private Medical Insurance

Wellness Programme

Discount portal and partner benefits

Employee Assistance Programme

Promoting from within

Job summary

Technogym is seeking an Order Fulfilment & Logistics Specialist to join our UK headquarters in Bracknell, Berkshire. You will manage end-to-end order-to-cash processes, ensuring premium service for a diverse customer base and close collaboration with sales and 3PLs.

The role emphasizes accuracy, customer-centricity, and system savvy (SAP, CRM). Permanent, full-time position with defined responsibilities in delivery planning and customer satisfaction.

Qualifications

• Proven experience in Order Management, Customer Service, or related role.
• 2-3 years of relevant experience.
• Strong sense of accountability and ownership of customer needs.
• Excellent communication skills, verbal and written, with empathy.
• Knowledge of ERP systems (SAP preferred) and CRM management.
• Analytical and structured approach with strong problem-solving skills.
• Familiarity with local VAT and fiscal regulations.
• Exceptional time management and resilience.

Responsibilities

• Guarantee precise and timely orders processing assuring the expected governance and compliance to internal order management policies and sales condition compliance, from quote confirmation to billing.
• Guarantee to the customer a Premium Customer Experience managing the “customer journey touch points”.
• “Frictionless” Delivery planning and management through the logistics portal: delivery date management, D&I job assignment & activity closing.
• Free stock optimization and managing of Purchase Order to HQ, when required, assuring the correct management of stock movement.
• Assure an accurate management of order portfolio (backlog), avoiding expired backlog and proactively liaising with Sales in order to prevent or foresee “backlog slippage”.
• Constantly update CRM system with all relevant information collected during customer service activities.
• Assure the proper management of TG Care Activities, granting adequate feedback to customers enquires.
• Manage post delivery survey in order to assess customers’ satisfaction, proactively acting to solve any issue with the customer.

Skills

Order management

Customer Service

ERP systems

CRM management

Delivery planning

Communication skills

Time management

Tools

SAP

Salesforce

Outlook

Job description

Technogym inspires 70million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!

Your Role

If delivering a WOW customer experience alongside strong organisation and administration is your passion, then this is the role for you!

Technogym serves a vast variety of customers and the Order Fulfilment & Logistics team plays a pivotal role in managing these customer interactions and relationships. In the Commercial segments we are premium and aspirational. In the Home/Consumer segment we are luxury.

An opportunity has arisen for an Order Fulfilment & Logistics Specialist to join Mark and the team out of our UK Headquarters in Bracknell, Berkshire. The role is permanent and full time and the successful candidate will play a crucial role in the premium customer journey, executing ‘order to cash’ processes in an accurate and timely manner and supporting the customer and sales teams in ensuring a seamless and well-communicated process flow.

The role offers variety, empowering the team member to take ownership of the customer and relative processes from 'order to cash', inclusive of delivery & snagging management. We support a diverse range of customers and each Order Fulfilment & Logistics Specialist works with assigned customer segments and territories, allowing them to form close relationships with the customers, sales team and 3PLs.

The ideal candidate will have high attention to detail and accuracy with strong time and workload management skills. They will be excellent in both their telephone and written communication skills, have a true passion for delivering a premium customer experience and be systems savvy (we use SAP, Outlook, Salesforce). You will have previously worked with CRM and ERP systems. Previous SAP experience is desirable but not essential.

Your Impact

What you will do:

• Guarantee precise and timely orders processing assuring the expected governance and compliance to internal order management policies and sales condition compliance, from quote confirmation to billing;
• Guarantee to the customer a Premium Customer Experience managing the “customer journey touch points”;
• “Frictionless” Delivery planning and management through the logistics portal: delivery date management, D&I job assignment & activity closing;
• Free stock optimization and managing of Purchase Order to HQ, when required, assuring the correct management of stock movement;
• Assure an accurate management of order portfolio (backlog), avoiding expired backlog and proactively liaising with Sales in order to prevent or foresee “backlog slippage”;
• Constantly update CRM system with all relevant information collected during customer service activities;
• Assure the proper management of TG Care Activities, granting adequate feedback to customers enquires;
• Manage post delivery survey in order to assess customers’ satisfaction, proactively acting to solve any issue with the customer.

About You

Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You should have high attention to detail and accuracy, with strong time and workload management skills. You have excellent telephone and written communications skills, have a true passion for delivering a premium customer experience and are system savvy (SAP, Outlook).

What you should bring:

• Proven experience in Order Management, Customer Service, or a related role, ideally in a fast-paced, customer-centric environment.
• Minimum of 2-3 years of relevant experience.
• Strong sense of accountability and ownership of customer needs.
• Excellent communication skills, both verbal and written, with active listening and empathy.
• Knowledge of ERP systems (SAP preferred) and CRM management.
• Analytical and structured approach with strong problem-solving skills.
• Familiarity with local VAT and fiscal regulations.
• Exceptional time management and resilience.

What's on offer

• Competitive salary (we have nothing to hide, the job postings just do not show this information easily)
• High-end and up-to-date tools to do the job well
• On-site premium showroom (also the staff gym!)
• 25 days annual leave (increasing further with long service) plus UK Bank Holidays
• Free parking
• Free premium Italian coffee
• Pension and Life Assurance scheme
• Private Medical Insurance
• Corporate Wellness Programme and wellness benefits
• Retailer discounts portal and partner benefits
• Employee Assistance Programme
• Promoting from within is our first priority

Technogym is an Equal Opportunities Employer

Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!

Products and services supplied in USA and CANADA by TECHNOGYM USA Corp. 700 US Highway 46 East, Fairfield, New Jersey 07004 Fully paid up capital USD 3.500.000 Website operated by TECHNOGYM S.p.A. VIA CALCINARO 2861, 47521 CESENA (FC). Fiscal code and VAT: 06250230965 Certified Electronic Mail (PEC): [e-mail] Company registration number at the Forlì-Cesena Register, REA 315187 Fully paid up capital Euro 10.066.375,00 Siae License 201500000083