Customer Care - full time

McDonald's; Middlesbrough; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join McDonald's as a Customer Care Assistant in Middlesbrough, where you'll engage with customers, maintain a clean and welcoming environment, and ensure smooth operations in customer areas. We are looking for friendly individuals with strong communication skills, who can create a warm atmosphere for our guests and support our core values of service and community.

Benefits

Holiday pay

Service awards

Meal allowances

Employee discounts from top brands

Qualifications

• Ability to connect with customers and make them feel valued.
• Maintaining high energy levels and working efficiently.
• Essential attentive listening and face-to-face communication.

Responsibilities

• Engaging with customers and ensuring smooth operations in dining areas.
• Maintaining cleanliness standards in dining areas and toilets.
• Establishing and maintaining positive communication with customers.

Skills

Good communication skills

Friendly and welcoming behavior

Attentive listening

Job description

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Customer Care - full time, Middlesbrough

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Client:

Location:

Middlesbrough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

6b1930b41695

Job Views:

3

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Overview

McDonald's UK has been around for over 50 years! We are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, you will be the face of your restaurant, engaging with customers and ensuring smooth operations in customer areas. Responsibilities include making children feel welcome, handing out balloons, organising special events, attending to customers' specific needs, maintaining cleanliness standards in dining areas and toilets, and creating a warm, welcoming atmosphere. Establishing and maintaining positive communication with customers and keeping the manager informed about customer satisfaction are key parts of your role.

You will work in a fast-paced, energetic environment. We are looking for someone with a genuine smile, the ability to connect with customers, and make them feel valued.

Friendly, welcoming, courteous, and helpful behaviour should come naturally. Good communication skills such as attentive listening, face-to-face verbal communication, and maintaining eye contact are essential. Maintaining high energy levels while working efficiently and productively is also important. Benefits include holiday pay, service awards, meal allowances, employee discounts from top brands, and more.