Customer Care Manager

Hunter Dunning Ltd; Midhurst; Hybrid; GBP 50,000 - 61,000; Full time

Benefits offered by this job

Car allowance

Hybrid working

Home working after probation

Job summary

Hunter Dunning is working with a residential developer to appoint a Customer Care Manager across two prestigious developments in Southwest London and Midhurst, West Sussex. You will oversee quality inspections, handovers, defect resolution and the customer journey.

The role offers a total package of £55,000, including a £4,500 car allowance, with hybrid working available and the option for home working after probation.

Qualifications

• At least 5 years’ relevant management experience.
• Practical knowledge of construction processes.
• Previous team management experience.
• Strong communication and organisational skills.
• Housebuilding customer care experience preferred.
• Experience of listed buildings, site-based construction and cost management would be beneficial.

Responsibilities

• Oversee quality inspections and handovers.
• Manage defect resolution and the customer journey.
• Coordinate across two residential developments in Southwest London and Midhurst.

Skills

Management experience

Construction processes

Team management

Communication skills

Customer care in housebuilding

Job description

Customer Care Manager – Southwest London & Midhurst, West Sussex

Southwest London & Midhurst, West Sussex | £55,000 package, including £4,500 car allowance | Hybrid working is available, with home working available after probation

Hunter Dunning is working with a residential developer to appoint a Customer Care Manager across two residential developments in Southwest London and Midhurst. You will oversee quality inspections, handovers, defect resolution and the customer journey across high-end residential conversions.

Your Experience

• At least 5 years’ relevant management experience
• Practical knowledge of construction processes
• Previous team management experience
• Strong communication and organisational skills
• Housebuilding customer care experience is preferred
• Experience of listed buildings, site-based construction and cost management would be beneficial

What You’ll Get

• Total package of £55,000
• Home working available after probation