Customer Care Coordinator/Manager – Residential Developer – Surrey

Pinnacle Recruitment Ltd; Greater London; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading residential developer is seeking a Customer Care Coordinator/Manager to oversee client interactions from purchase to handover stages. The role involves managing a small team and ensuring exceptional customer service while liaising with both clients and the build team.

Qualifications

• Experienced Customer Care Manager/Coordinator in high-end residential.
• Ability to provide exceptional customer service.
• Experience dealing face-to-face with clients throughout the purchase and handover.

Responsibilities

• Manage a small team and ensure high-quality customer service.
• Handle client queries from initial purchase to handover.
• Oversee the snagging process to ensure properties are defect-free.

Skills

Leadership

Communication

Customer Service

Job description

Customer Care Coordinator/Manager – Residential Developer – Surrey

Home » Residential » Customer Care Coordinator/Manager – Residential Developer – Surrey
Salary: £40k-£45k plus package
Location: Surrey
Region: Surrey

My client who is a top residential developer located in Surrey covering sites across Surrey, Hampshire and Berkshire. A company with a great reputation in the industry and a world class team, they have plenty of support to grow and expand their team further with the addition of experienced personnel.

The company currently has a number of high profile projects within the region and have more in the pipeline. The have strong backing financially and are growing in size and reputation due to their recent successes within the industry.

They are looking to expand their Customer Care Team with the addition of an experienced Customer Care Coordinator/Manager with experience in overseeing multiple high end new home residential developments across the regions.

Specification

• The role will be head office based and be managing a small team.
• You will be responsible in dealing with clients from the initial purchase stage through to completion and handover stage.
• Liaising and assisting the build team to ensure properties are fully inspected and dealing with the snagging process to ensure there are no problem or defects with each individual property.
• You will also liaise with clients for a certain period of time after the handover stage to ensure a smooth transition and dealing with any queries they may have.
• You will also have a small team reporting into you and you will ensure that a high quality of customer service is maintained consistently.

Essential Skills

• Experienced Customer Care Manager/Coordinator within the high end residential industry with a private/residential developer within London.
• Leadership and excellent communication skills.
• Able to provide an exceptional first class customer service.
• Experience managing the customer care team.
• Experience dealing with clients face to face from initial purchase stage to handovers.
• Experience on working on multiple developments.

If you are interested in this position and would like to know more, please apply with an updated CV.

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