Care Co-ordinator

NHS; Epsom; Hybrid; GBP 25,000 - 35,000; Part time

Job summary

An exciting opportunity to join a dedicated team of care co-ordinators within a prominent healthcare network. This role offers the chance to provide holistic and proactive care to a diverse patient population. You will manage patient records, support appointment bookings, and collaborate with healthcare professionals to ensure effective patient care. The position emphasizes compassion, professionalism, and the ability to work independently, making it a rewarding environment for those passionate about improving patient outcomes. Join us in transforming primary care and making a real impact in the community.

Qualifications

• Experience in health or social care with vulnerable patients.
• Good general education and ongoing professional development.

Responsibilities

• Manage patient records and support appointment bookings.
• Ensure smooth communication between patients and healthcare professionals.

Skills

Organizational Skills

Communication Skills

Time Management

Discretion and Confidentiality

Problem-Solving Skills

Education

Good General Education (GCSEs or equivalent)

Ongoing Professional Development

Tools

Electronic Patient Record Systems (EMIS, SystmOne)

Microsoft Office

Job description

Job Summary

This is an opportunity for an excellent administrator to join a team of care co-ordinators within Epsom PCN. It is an exciting prospect to join the team providing services at scale to offer holistic and proactive care.

Main duties of the job

1. Processing referrals for PCN services, booking patients as needed, and communicating with patients, staff, and practices.
2. Proactively working through searches to support QOF and medicines monitoring.
3. Supporting practices with patient registrations.
4. Working through CQC audits and other patient safety searches.
5. Forming close working relationships with community teams, GPimhs team, care homes, and practices.

About Us

Epsom PCN is part of the Surrey Heartlands CCG Integrated Care System. It serves a largely urban area with some semi-rural populations, managed by the London-facing Epsom St Helier NHS Trust. Known for its racecourse and the Epsom Derby, it is located within the Surrey Downs Area of Outstanding Natural Beauty.

The PCN has a population of approximately 62,500 patients, served by multiple surgeries including St Stephens House Surgery, Shadbolt Park House Surgery, and others. The Clinical Director is Dr. Sam Eldred, supported by Operations Director Rachel Graville.

The PCN is dedicated to serving its patients with accessible, population-specific services and is involved in innovative projects to transform primary care, making it an exciting time to join.

Job Details

• Date posted: 06 May 2025
• Salary: Depending on experience
• Contract: Fixed term for 1 year
• Working pattern: Part-time, Flexible, Home or remote working
• Reference number: A4149-22-7032
• Location: Epsom PCN, Epsom, Surrey, KT185AQ

Job Responsibilities

• Managing patient records, handling correspondence, supporting appointment bookings, and ensuring smooth communication between patients, healthcare professionals, and external agencies.
• The role requires accuracy, discretion, professionalism, and confidentiality.
• Work collaboratively with GPs and other primary care professionals to manage a caseload, including patients with long-term conditions, and refer as needed.
• Support multidisciplinary team coordination within the PCN.
• Develop communication channels between GPs, patients, families, carers, and agencies.
• Maintain up-to-date care records, identify and update missing or outdated information.
• Ensure GDPR and data protection compliance.
• Support recall and monitoring for chronic diseases, immunisations, and screening programs.
• Participate in audits and quality improvement activities.

Person Specification

Qualifications

• Essential: Good general education (e.g., GCSEs or equivalent), evidence of ongoing professional development.
• Desirable: Care Co-ordination or case management training.

Experience

• Essential: Experience in health or social care, working with vulnerable or complex patients, using electronic patient record systems (e.g., EMIS, SystmOne).
• Desirable: Experience in care navigation or coordination roles.

Knowledge and Skills

• Understanding of NHS and primary care structure.
• Knowledge of long-term conditions, frailty, social prescribing.
• Excellent organisational, time management, communication skills.
• IT literacy in Microsoft Office and patient record systems.
• Ability to manage confidential information appropriately.

Personal Attributes

• Compassionate, patient-centred, empathetic, and non-judgemental.
• Ability to work independently and in a team.
• Flexible, adaptable, strong problem-solving skills.

Employer Details

• Name: Epsom Primary Care Network
• Address: Epsom PCN, Epsom, Surrey, KT185AQ
• Website: https://epsompcn.co.uk/