Customer Care Coordinator - Civil Construction (12-Month)

Confidential; Birmingham; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Salary 24,500–28,000 DOE

8am–4pm

Solihull location

Company pension

23 days holiday

Healthy Living Payments

Job summary

Confidential, a Civil Engineering client in the West Midlands, is seeking a Customer Care Coordinator on a 12-month fixed-term contract. Based in Solihull, 8am–4pm, with 23 days holiday and a company pension, you will coordinate defect reports, site activities and maintain strong customer communications.

Role requires excellent customer service, problem-solving, MS Word/Excel proficiency and a clean driving licence.

Qualifications

• Knowledge of basic construction methods.
• Experience in customer care or administration in construction/housebuilding desirable.
• Excellent customer service and ability to handle complaints.
• Strong organisational and prioritisation skills.
• Excellent written and verbal communication.
• Proficient with MS Word and Excel.
• Hold a valid clean driving licence.

Responsibilities

• Record, action and close reported defects efficiently.
• Coordinate works with the operational team.
• Manage daily movement of Customer Care operatives.
• Maintain effective communication with customers to assist in completing works.
• Provide regular updates to Contract Managers on live defects.
• Raise invoices and collate documentation for clients after chargeable works.
• Follow up outstanding works and debt with clients.
• Escalate concerns to the Customer Care Manager.

Skills

Customer service oriented

Problem solving

Organisational skills

Verbal and written communication

Driving licence

Tools

Microsoft Word

Excel

Job description

Confidential, a Civil Engineering client in the West Midlands, is seeking a Customer Care Coordinator on a 12-month fixed-term contract. Based in Solihull, 8am–4pm, with 23 days holiday and a company pension, you will coordinate defect reports, site activities and maintain strong customer communications.

Role requires excellent customer service, problem-solving, MS Word/Excel proficiency and a clean driving licence.