Customer Care Coordinator

Consto Group Limited; Longwick; On-site; GBP 25,000 - 32,000; Full time

Job summary

Consto Group Limited in the United Kingdom is seeking a Customer Care Coordinator for a house building portfolio. You will log and manage customer calls, coordinate materials and sub-contractors, and liaise with site teams to ensure defects are addressed promptly.

The role includes maintaining defect logs, reviewing invoices for payment, and arranging appointments with suppliers and subcontractors to close out latent defects within agreed timescales.

Qualifications

• Experience in customer care coordination within the house building sector.

Responsibilities

• Manage all customer calls and log issues.
• Coordinate material and sub-contractor elements to carry out maintenance requests.
• Communicate with the Customer Care Manager/Team Leader to ensure defects are followed up and dealt with.
• Maintain the customer care log/monitor.
• Check invoices and forward for payment.
• Liaise with Buying to order materials as needed.
• Ensure defects are reported to sub-contractors regularly.
• Arrange completion of end of defect works.
• Coordinate with Site Teams to ensure remedial works are completed within timescales.
• Coordinate with Sales to answer customer queries.
• Book appointments for suppliers, sub-contractors, and site teams to address latent defects.

Skills

Customer service

Coordination

Communication

Job description

My client, a house builder, are currently seeking a Customer Care Coordinator.

Principal accountabilities

• Ensure all calls received into the department are managed appropriately and issues are logged.
• Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out.
• Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel.
• Maintain the relevant Customer Care log/monitor.
• Check invoices and forward for payment.
• Liaise with the Buying department to order materials as and when required.
• Ensure defects are reported to sub-contractors on a regular basis.
• Arrange completion of end of defect works
• Liaise with Site Teams to ensure remedial works are completed within timescales.
• Liaise with Sales Teams to ensure customer queries are answered.
• Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects.

Experience

• Experience of working within the house building sector as a Customer Care Coordinator