Customer Care Coordinator

Fawkes and Reece; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A renowned residential developer in Leicestershire seeks an experienced Customer Care Coordinator to enhance its customer service operations. The ideal candidate will manage customer interactions, coordinate with subcontractors, and ensure high-quality service in line with industry standards. This role offers a supportive environment with opportunities for professional growth.

Benefits

Company pension scheme

Private medical insurance

Additional employee benefits

Career development opportunities

Qualifications

• Previous experience in customer service or coordination role within the housebuilding or construction sector.
• Strong knowledge of new build homes and NHBC standards.
• Excellent organisational and communication skills.

Responsibilities

• Handling customer enquiries via phone, email, and in-person.
• Identifying and logging defects, booking necessary services.
• Managing and monitoring the customer service email inbox.

Skills

Communication

Organisational Skills

Customer Focus

Problem Solving

Job description

Are you an experienced Customer Care Coordinator looking to join a reputable home builder? A well-established and respected residential developer, known for delivering high-quality and affordable new build homes in Leicestershire, is hiring for a Customer Care Coordinator to join their busy and growing team.

Key Responsibilities:

• Handling customer enquiries via phone, email, and face-to-face interactions
• Identifying and logging defects, booking engineers or specialist subcontractors as required
• Managing and monitoring the central customer service email inbox
• Maintaining and updating the company CRM system with customer interactions and job updates
• Scheduling and coordinating works with engineers and subcontractors
• Closing completed jobs and ensuring all follow-ups are resolved
• Processing purchase order invoices
• Building and maintaining strong relationships with subcontractors and service partners
• Ensuring high standards in line with NHBC guidelines and customer expectations

Candidate Requirements:

• Previous experience in a customer service or coordination role within the housebuilding or construction sector
• Strong knowledge of new build homes and NHBC standards
• Excellent organisational and communication skills
• Customer-focused, proactive, and able to work independently
• A team player with a positive, problem-solving attitude

Benefits Package:

• Company pension scheme
• Private medical insurance
• Additional employee benefits and career development opportunities

Apply Now:

Interested in this Customer Care Coordinator job in Leicestershire?
Contact Max Davies directly at 07545 438316 or apply via the link provided.