Customer Care Coordinator

Fawkes & Reece; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A reputable home builder is seeking an experienced Customer Care Coordinator to join their growing team in Leicester. This role involves handling customer enquiries, coordinating with subcontractors, and ensuring high standards in line with NHBC guidelines. Candidates should possess strong organisational skills and a solid background in customer service within the construction sector.

Benefits

Competitive salary

Company pension scheme

Private medical insurance

Additional employee benefits

Career development opportunities

Qualifications

• Previous experience in customer service or coordination role within housebuilding or construction sector.
• Strong knowledge of new build homes and NHBC standards.

Responsibilities

• Handle customer enquiries via phone, email, and face-to-face.
• Maintain and update company CRM system with customer interactions.
• Schedule and coordinate works with engineers and subcontractors.

Skills

Organisational skills

Communication skills

Problem-solving attitude

Customer-focused

Job description

Are you an experienced Customer Care Coordinator looking to join a reputable home builder? A well-established and respected residential developer, known for delivering high-quality and affordable new build homes in Leicestershire, is hiring for a Customer Care Coordinator to join their busy and growing team.

Key Responsibilities:

• Handling customer enquiries via phone, email, and face-to-face interactions
• Identifying and logging defects, booking engineers or specialist subcontractors as required
• Managing and monitoring the central customer service email inbox
• Maintaining and updating the company CRM system with customer interactions and job updates
• Scheduling and coordinating works with engineers and subcontractors
• Closing completed jobs and ensuring all follow-ups are resolved
• Processing purchase order invoices
• Building and maintaining strong relationships with subcontractors and service partners
• Ensuring high standards in line with NHBC guidelines and customer expectations

Candidate Requirements:

• Previous experience in a customer service or coordination role within the housebuilding or construction sector
• Strong knowledge of new build homes and NHBC standards
• Excellent organisational and communication skills
• Customer-focused, proactive, and able to work independently
• A team player with a positive, problem-solving attitude

Benefits Package:

• Competitive salary
• Company pension scheme
• Private medical insurance
• Additional employee benefits and career development opportunities

Apply Now:

Interested in this Customer Care Coordinator job in Leicestershire?
Contact Max Davies directly at 07545 438316 or apply via the link provided.