Client Care Coordinator

Home Instead Senior Care - Warrington; Manchester; On-site; GBP 28,000; Full time

Job summary

An established industry player is seeking a passionate and dedicated Care Coordinator to join their award-winning team in Manchester. This full-time role offers a unique opportunity to make a significant impact in the lives of elderly clients by providing high-quality care and support. You will be responsible for creating care plans, conducting home visits, and ensuring effective communication with clients and Care Professionals. With a focus on building meaningful relationships, you will play a pivotal role in delivering exceptional care services. If you have a caring nature and thrive in a busy environment, this position offers great career prospects and the chance to be part of a supportive team.

Qualifications

• Experience in care planning and exceptional organizational skills required.
• High levels of computer literacy with strong Word and Excel skills.

Responsibilities

• Prepare client records, write care plans, and audit client records.
• Develop relationships with clients and support Care Professionals.
• Provide out of hours 'on call' assistance on a rotational basis.

Skills

Interpersonal Skills

Organizational Skills

IT Skills

Customer Service

Problem Solving

Attention to Detail

Multi-tasking

Communication Skills

Education

Experience in Care Coordination

Tools

Microsoft Word

Microsoft Excel

Job description

We have an exciting opportunity for a caring, enthusiastic and ‘can-do’ full time Care Coordinator to join our award-winning team. Because of our growing reputation, we are expanding rapidly throughout the South Manchester and North Trafford area and are looking for the right person with excellent care, administrative, IT and people skills to help drive our highly regarded care business forward. Your responsibility will be the effective provision of high quality care for our clients. This role offers great career prospects and the chance to be part of a supportive and friendly team providing the very best companionship, home help and personal care services for elderly people who wish to remain happily, safely and independently at home. All our visits with clients are for at least an hour, often more and our Care Professionals visit the same clients providing consistency and the opportunity to develop meaningful, trusting and long-term relationships.

Job Description

The Client Care Coordinator is responsible for writing care plans and risk assessments, attending service reviews and quality assurance meetings, auditing client records and taking all actions needed for the provision of outstanding care to our clients. You will need to be able to develop excellent relationships with both clients and Care Professionals, creating client care plans and supporting the Care Team by working with families, professionals and other Care Professionals to achieve the very best outcomes.

Responsibilities

1. Take client enquiries and attend client home visits
2. Prepare client records and write care plans and risk assessments
3. Audit client records and take appropriate follow-up actions
4. Attend service reviews and quality assurance meetings
5. Support Care Professionals with in-home visits
6. Develop excellent relationships with both clients and Care Professionals, creating client schedules and records and supporting the Care Team by working with families, professionals and other Care Professionals to achieve the very best outcomes
7. Be responsive to changes in the care plan and liaise with relevant team members, updating records as necessary
8. Provide timely response to client requests and ensure they are constantly updated with new and changing information
9. Provide out of hours “on call” assistance on a rotational basis; a separate allowance is paid for this
10. Support delivery of care visits in times of need which may include out of hours

Qualifications

You will need to have extremely good interpersonal and influencing skills with the ability to problem-solve while working under pressure in a busy environment providing ‘superior’ customer service.

1. You will have experience in delivering or managing/coordinating care planning and exceptional organisational skills
2. High levels of computer literacy with strong Word and Excel skills
3. A confident, ‘can do’ attitude with a genuine enthusiasm for working in a busy, deadline-driven team environment
4. A persuasive, responsive and professional telephone manner; a smiling personality and empathy for others
5. An outstanding eye for detail and a ‘right first time’ attitude
6. The ability to multi-task and prioritise conflicting deadlines
7. The ability to make friends and influence people!
8. To have pride in your work; the want to work ‘above and beyond’ and have high standards of commitment and achievement.

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

Salary: £28,000 per annum to be discussed dependant on skills and experience

The role is 40 hours per week.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead South Manchester is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.