Customer Care Co-Ordinator

TEXO Recruitment; Aberdeen City; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment firm seeks a Customer Care Co-Ordinator in Aberdeenshire for a permanent position. The successful candidate will manage customer interactions, ensure compliance with policies, and deliver exceptional service while coordinating with various teams. This role is ideal for proactive individuals with a strong focus on customer satisfaction and preferably some experience in construction.

Qualifications

• Experience in customer care or a related field is advantageous.
• A strong team-oriented attitude and effective communication skills are essential.

Responsibilities

• Ensure compliance with SHE policies; deliver excellent customer service.
• Handle customer contacts and coordinate inspections; monitor service performance.
• Represent customer voice in meetings and support administrative functions.

Skills

Strong communication and coordination skills

Customer-focused mindset with attention to detail

Ability to manage multiple tasks in a fast-paced environment

Team player with a proactive approach

Experience in the construction industry

Job description

TEXO Recruitment are looking for a Customer Care Co-Ordinator for one of our valued external clients on a permanent basis. You will be based in Aberdeenshire.

Skills, Qualifications & Experience:

• Strong communication and coordination skills
• Customer-focused mindset with attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• Team player with a proactive approach
• Ideally experience in the construction industry

Responsibilities:

• Ensure compliance with all SHE policies—safety is our top priority.
• Deliver excellent customer service in line with company standards, resolving issues quickly and professionally.
• Handle all customer contact (phone, email, social media) courteously, logging all queries accurately.
• Coordinate inspections and remedial works in line with warranty and service agreements.
• Liaise with site teams, subcontractors, and internal departments to resolve defects efficiently and cost-effectively.
• Monitor and report on service performance; escalate issues as needed.
• Support administrative functions, including correspondence, reports, and meeting logs.
• Represent the voice of the customer in internal meetings and service improvement initiatives.
• Conduct satisfaction calls and manage complaints effectively.

For more information or to apply, please call Kenna on 07826989541 / 01224 446 789 or email [e-mail]