Customer Care Champion — Hospitality & Growth

McDonald's; Falkirk; On-site; GBP 12,000 - 21,000; Full time

Benefits offered by this job

Free meals on break

Premium pay for some overnight hours

Job summary

McDonald's is seeking a Customer Care team member to be the face of our restaurant, delivering warm hospitality, clean spaces, and friendly service. This role offers shifts across weekdays and weekends, with Early Mornings, Afternoons and Evenings across a range of times.

No experience is necessary as full training will be given. We value a friendly, welcoming attitude and strong communication to help guests feel valued and cared for in a fast-paced environment.

Qualifications

• No experience required; full training provided.
• Friendly, welcoming, and helpful demeanor.
• Strong communication and hospitality skills.
• Positive attitude and team-focused mindset.
• Ability to thrive in a dynamic environment.

Responsibilities

• Deliver high standards of hospitality and cleanliness.
• Provide a personal touch to customers' visits to make them memorable.
• Navigate and assist customers, addressing queries and concerns.
• Contribute to a warm, welcoming atmosphere during restaurant events.
• Follow training and company guidelines to ensure consistency.
• Adhere to safety, hygiene, and operational procedures.
• Treat customers and colleagues with courtesy and respect.
• Work as a supportive team member and foster a positive environment.

Job description

McDonald's is seeking a Customer Care team member to be the face of our restaurant, delivering warm hospitality, clean spaces, and friendly service. This role offers shifts across weekdays and weekends, with Early Mornings, Afternoons and Evenings across a range of times.

No experience is necessary as full training will be given. We value a friendly, welcoming attitude and strong communication to help guests feel valued and cared for in a fast-paced environment.