Entry Level People Advisor - Weymouth FTC

New Look; Weymouth; On-site; GBP 22,000 - 26,000; Full time

Job summary

New Look is looking for a People Advisor at entry level to support managers and colleagues through the full employee lifecycle, from onboarding to leaver processes. You will deliver advice in line with policies, ensure data accuracy in our HR systems and maintain a positive service experience.

As part of the People team, you will handle 1st line queries on reward, payroll and employee relations, while upholding confidentiality and quality standards in a fast-paced environment across Weymouth

Qualifications

• High level of confidentiality.
• Knowledge of HR processes and systems.
• Ability to work under pressure while maintaining accuracy.
• Excellent communication and stakeholder management.

Responsibilities

• Provide 1st line coaching and support for People-related queries (reward, payroll, onboarding and changes, general HR).
• Provide excellent customer service in line with agreed standards and SLAs.
• Issue People documentation accurately and manage end-to-end lifecycle processes.
• Maintain and update data in HR systems in line with GDPR requirements.
• Regularly run reports and support system upgrades/testing to ensure core functionality.

Skills

Confidentiality

HR processes

Communication skills

Analytical thinking

Attention to detail

Organised

Customer focus

Team collaboration

Job description

We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.

By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.

THE ROLE

As a People Advisor Entry Level (Holding) at New Look you will provide first line support to managers and colleagues on the full employee lifecycle (onboarding, contract changes, reward, payroll, employee relations and people policies). The People Advisor will ensure that advice and paperwork is provided in line with our policies and processes and that information is captured accurately in our people systems whilst ensuring a positive customer experience.

Advice and Coaching

• Provide 1st line coaching and support for all People related queries (reward, payroll, employee relations, onboarding and changes, general HR)
• Provide excellent customer service in line with agreed standards and service levels
• Provide support and advice to employees and line managers, explaining policies and procedures, our systems and compliance.

Documentation

• Issue all People documentation accurately in line with KPI’s and SLA’s
• Own the end to end process for the full employee lifecycle from new starters to leaver processes and support the upskill our employees in relation to these processes
• Maintain and keep our people systems up to date and ensure data is recorded accurately in line with all data protection and GDPR requirements.

People Systems

• Regularly run reports to ensure data accuracy and take appropriate action to maintain this across our People systems
• Support the People Systems Manager with any testing ahead system upgrades or changes
• to ensure that core functionality is not impacted by upgrades

ABOUT YOU:

• A high level of confidentiality
• Knowledge of HR processes and systems
• Resilient and able to work under pressure
• Analytical and problem-solving skills
• Excellent communication skills, with ability to flex style depending on the customer.
• Organised with strong attention to detail and ability to work to tight deadlines, and adaptable to changing priorities
• Ability to work independently and collaboratively to ensure the achievement of goals and resolution of issues
• Attention to detail
• Customer focussed

Why New Look?

We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.

We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.

We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.