Customer Care Analyst: SAP, Complaints & Insights

Anglian Water Services; Huntingdon; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Bonus scheme

Private health care

Competitive pension scheme

Up to 26 days annual leave

Flexible benefits to support wellbeing

Job summary

A leading water utility company seeks a Customer Care Analyst in Huntingdon for a full-time role, focusing on managing customer complaints and ensuring satisfaction through the use of SAP. The candidate should possess strong organisational and analytical skills, along with a passion for customer service. Benefits include a bonus scheme, private health care, and up to 26 days annual leave. This is an opportunity to grow in a supportive and flexible working environment.

Qualifications

• Strong organisational and analytical skills are essential for resolving customer complaints.
• Ability to report on complaint volumes and trends for continuous improvement.
• Proven track record in customer service delivery.

Responsibilities

• Keep customers informed based on expectations.
• Manage customer contact through various forms of communication.
• Ensure SAP job operations are completed to customer satisfaction.
• Promote health & safety and report hazards.

Skills

Customer service orientation

Analytical skills

Communication skills

Organisational skills

Attention to detail

Problem-solving skills

Tools

SAP

Job description

A leading water utility company seeks a Customer Care Analyst in Huntingdon for a full-time role, focusing on managing customer complaints and ensuring satisfaction through the use of SAP. The candidate should possess strong organisational and analytical skills, along with a passion for customer service. Benefits include a bonus scheme, private health care, and up to 26 days annual leave. This is an opportunity to grow in a supportive and flexible working environment.