Hybrid Customer Experience Business Analyst

Yorkshire Water; West Yorkshire; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading water utility company is seeking a Business Analyst – Customer Experience based in West Yorkshire. This permanent, full-time role involves leading business analysis across multiple projects, translating needs into actionable requirements, and ensuring successful delivery of solutions. The ideal candidate will have strong analytical skills, a client-centered approach, and work with Agile methodologies. This position offers hybrid working arrangements and a supportive work environment emphasizing flexibility and professional development.

Qualifications

• Natural curiosity to collect and interpret user information.
• Strong ability to analyze complex data.
• Excellent ability to collaborate and build relationships.

Responsibilities

• Lead business analysis activities producing clear requirements.
• Translate business needs into detailed UI designs and process changes.
• Ensure thorough User Acceptance Testing and assist with related activities.

Skills

Analytical thinking

Problem-solving

Relationship building

Attention to detail

Time management

Creative thinking

Education

BCS Business Analysis Certification/Diploma (desirable)

Job description

A leading water utility company is seeking a Business Analyst – Customer Experience based in West Yorkshire. This permanent, full-time role involves leading business analysis across multiple projects, translating needs into actionable requirements, and ensuring successful delivery of solutions. The ideal candidate will have strong analytical skills, a client-centered approach, and work with Agile methodologies. This position offers hybrid working arrangements and a supportive work environment emphasizing flexibility and professional development.