Customer Care Advisor - Newport

Motorpoint; Newport; On-site; GBP 24,000; Full time

Job summary

Join a forward-thinking company as a Customer Care Advisor, where you'll be part of a dynamic team dedicated to delivering exceptional customer service. This role involves managing customer inquiries and complaints with compassion and understanding, ensuring high service standards. You'll enjoy comprehensive training and a supportive work environment that values collaboration and personal development. With a competitive salary and a range of attractive perks, this is an exciting opportunity to advance your career in a thriving industry.

Benefits

Monthly paid time off for personal activities

31 days holiday plus special days off

Long service awards

Staff discounts on cars

Discounts & cashback at retailers

Cycle to work scheme

Pension and Healthcare

Employee Assistance Programme

Training and personal development courses

Quarterly team socials

Qualifications

• Ability to handle complex resolution queries from start to finish.
• Strong organizational skills to manage multiple cases simultaneously.

Responsibilities

• Communicating with customers through phone and email.
• Managing a variety of customer queries to keep them updated.

Skills

Customer Service

Organizational Skills

Communication Skills

Decision-Making

Team Collaboration

Job description

Who are we?

We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. We focus on providing our customers with unrivaled choice, quality, service, and value in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do).

We believe that creating a fantastic place to work for our colleagues will create the best possible experience for our customers, fueling the growth of our business and the careers and opportunities for our colleagues.

If you want to work with a fun, friendly, and proactive team that embodies our values – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, Motorpoint is the place to be. We are on a mission!

The Role

If you join us as a Customer Care Advisor, here is what you need to know:

Salary: £23,400 per annum

Location: Newport

Hours/shift pattern: 37.5 hours, Monday – Friday, 9-5pm

Our Customer Care team is a centralised point of contact dedicated to delivering excellent customer service via inbound/outbound calls and live webchat. We support customers after their purchase from any of our 20 stores, aiming to resolve issues and gather feedback to improve our service. Every interaction is handled with compassion and understanding, ensuring high service standards.

A Bit More About The Role

Your day involves communicating with customers through phone and email, liaising with branches, and managing a variety of customer queries to keep them updated. You will make outbound calls, coordinate with third parties, and log all contacts accurately and compliantly.

While call centre or telephone experience is preferred, comprehensive training will be provided. If you are committed to exceptional customer service, process-driven, and eager to be part of a dynamic team, Motorpoint could be your next career step.

What We Want From You

• Ability to handle complex resolution queries from start to finish
• Manage a wide range of customer issues, from general inquiries to complex complaints
• Strong organisational skills to manage multiple cases simultaneously
• Prioritisation skills to handle tasks based on their complexity
• Collaborative approach to work within a team
• Excellent written communication skills via email, letters, etc.
• Decision-making ability to assess situations holistically and act accordingly

What Is In It For You?

• Monthly paid time off for personal activities
• 31 days holiday plus special days off for birthdays, marriage, or moving house
• Additional holidays based on length of service
• Long service awards
• Staff discounts on cars and finance options
• Discounts & cashback at high street retailers & restaurants via “My M.O.T”
• Smart Tech partnership with Currys
• Cycle to work scheme
• Pension, Healthcare, and Enhanced Parental Leave
• Employee Assistance Programme (EAP)
• Training and personal development courses
• Quarterly team socials and team events
• Rewards such as scratch cards and sharesave schemes

We encourage applications from all backgrounds and are committed to removing barriers during the application process.

At Motorpoint, buying a car is simple. We only sell nearly new cars, all under warranty, with a wide range of makes and models to suit your budget. Our finance options and customer care ensure you drive away happy.

What are you waiting for? Explore our cars or learn more about us today.