Customer Care Advisor - Hybrid

Talent Tent Ltd.; Nottingham; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

33 days holiday

Hybrid working with kit provided

Wellbeing perks

Discounts with major retailers

Gym membership

Job summary

Talent Tent Ltd. is recruiting a Customer Care Advisor for a major UK insurance client based in Nottingham. The role starts with a two-week hybrid training period and offers long-term flexibility, including work-from-home options after training.

It is a permanent, 37.5-hour week with a central Nottingham office hub. You will join the Complaints team, focusing on listening, owning issues, and delivering fair resolutions in line with FCA guidelines.

Qualifications

• Experience supporting customers (phone-based or contact centre)
• Confidence handling complaints or service issues
• Strong communication skills and resilience under pressure
• Computer literacy and good attention to detail

Responsibilities

• Handle inbound and outbound calls with customers.
• Work to understand feedback and provide a fair, timely resolution.
• Listen actively, take ownership and adhere to FCA guidelines.

Skills

Customer support

Complaint handling

Communication

Resilience

Job description

Customer Care Advisor

Every single application is ready by a human. No AI is used in our decision making process.

2 weeks hybrid training. Lots of flexibility after that with WFH.

Interviews: 28th October in Nottingham. Start date 30th November.

Key points

• Major UK insurance company (trusted by millions)

• Salary: £25,500 per annum

• Annual discretionary bonus

• Quarterly bonus structure (up to 10% per year based on performance)

• 37.5 hours per week, Mon–Fri shifts between 8am–6pm (no weekends)

• Hybrid role, with all equipment provided

• Full induction training provided (2 weeks, Mon–Fri, 9–5.30)

• Great benefits, career progression and central Nottingham office hub

The role in a nutshell

You'll join our clients Complaints team, caring for customers with insurance and service-related concerns. The focus is on listening, taking ownership, and resolving issues fairly and in line with FCA guidelines.

You will be handling inbound and outbound calls, working with customers to fully understand their feedback, and making sure they receive a fair and timely resolution. It’s a fast-paced role, but you’ll be part of a supportive team that values customer outcomes and high standards.

What experience do you need?

You don’t need years of regulated complaints experience, but you do need:

• Experience supporting customers (ideally in a phone-based or contact centre role)

• Confidence handling complaints or service issues

• Strong communication skills and resilience under pressure

• Computer literacy and good attention to detail

The reward

• Discretionary annual bonus + performance bonus.

• 33 days holiday (including bank holidays), with the option to buy more

• Hybrid working with full kit provided

• Discounts with major retailers, gym membership, wellbeing perks

• Regular incentives and recognition

• Ongoing coaching and defined career paths within financial services

Essentials

• You must be based within commuting distance of Nottingham (hybrid role)

• You’ll need a quiet home setup and reliable broadband

• Interviews taking place in person 19th August 2026

• Start date 30th November 2026.

• This is a permanent position.

• The pre-employment referencing process includes credit and criminal record checks.

• Applications can only be accepted from mainland UK.

Recruitment Process

The whole process can move quite quickly depending on how responsive you are. Each step builds on the last:

1. Online application (5 mins)

2. Call with one of the Talent Tent team to go over the role (10 mins)

3. Follow up video call with Talent Tent to assess your experience in more depth (30 mins)

4. Client onsite interview (60 mins)

We'll need to see proof of your right to work in the UK as part of the process.