Complaint Handler

Brook Street; Nottingham; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Hybrid work after training

Two weeks onsite training

Job summary

Brook Street in Nottingham is seeking a Customer Complaints Handler to investigate and resolve insurance and service-related complaints, ensuring customers are treated fairly and FCA guidelines are followed. This is a hybrid role after an initial training period, with a starting salary of £25,506 and an average annual bonus potential of £3,000.

Working hours are Monday to Friday, with shifts between 8:00am and 6:00pm.

Qualifications

• Experience in complaints handling or customer retentions.
• Experience managing issues from first contact through to resolution.
• Track record of meeting targets and delivering fair outcomes.

Responsibilities

• Handle insurance and service-related customer complaints.
• Investigate issues thoroughly and provide fair resolutions.
• Manage complaints from initial contact through to completion.
• Ensure compliance with FCA guidelines and company procedures.
• Deliver excellent customer service while meeting performance targets.

Skills

Complaints handling

Customer service

Investigation skills

Communication skills

Problem solving

Target achievement

Job description

Customer Complaints Handler - Nottingham (Hybrid)

We're currently recruiting for a Customer Complaints Handler role based in Nottingham, offering a fantastic opportunity to join a customer-focused organisation with excellent earning potential.

The Role

As a key point of contact for customers with insurance and service-related complaints, you'll be responsible for investigating, managing and resolving complaints from first point of contact through to resolution. You'll work to ensure customers are treated fairly while adhering to FCA regulations and delivering positive outcomes.

Salary & Benefits

• Starting salary: £25,506
• Average annual bonus potential: £3,000
• Hybrid working following training
• Monday to Friday working pattern
• Shifts between 8:00am and 6:00pm
• 2 weeks onsite training in Nottingham
• Start date: Monday 16th November
• Interviews: 16th & 21st October

Key Responsibilities

• Handle insurance and service-related customer complaints.
• Investigate issues thoroughly and provide fair resolutions.
• Manage complaints from initial contact through to completion.
• Ensure compliance with FCA guidelines and company procedures.
• Deliver excellent customer service while meeting performance targets.

Ideal Experience

We're keen to speak with candidates who have:

• Previous experience in complaints handling or customer retentions.
• Experience managing customer issues from first point of contact through to resolution.
• A proven track record of working towards and achieving targets.
• Strong communication, investigation and problem-solving skills.
• The ability to remain calm and professional when handling challenging situations.

This is an excellent opportunity for someone who enjoys resolving complex customer issues, delivering fair outcomes, and working within a regulated environment. With a competitive salary, bonus potential and hybrid working, it's a great next step for experienced customer service professionals.