Complaints Care Specialist – Hybrid + Bonuses

Talent Tent Ltd.; Nottingham; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

33 days holiday

Hybrid working with kit provided

Wellbeing perks

Discounts with major retailers

Gym membership

Job summary

Talent Tent Ltd. is recruiting a Customer Care Advisor for a major UK insurance client based in Nottingham. The role starts with a two-week hybrid training period and offers long-term flexibility, including work-from-home options after training.

It is a permanent, 37.5-hour week with a central Nottingham office hub. You will join the Complaints team, focusing on listening, owning issues, and delivering fair resolutions in line with FCA guidelines.

Qualifications

• Experience supporting customers (phone-based or contact centre)
• Confidence handling complaints or service issues
• Strong communication skills and resilience under pressure
• Computer literacy and good attention to detail

Responsibilities

• Handle inbound and outbound calls with customers.
• Work to understand feedback and provide a fair, timely resolution.
• Listen actively, take ownership and adhere to FCA guidelines.

Skills

Customer support

Complaint handling

Communication

Resilience

Job description

Talent Tent Ltd. is recruiting a Customer Care Advisor for a major UK insurance client based in Nottingham. The role starts with a two-week hybrid training period and offers long-term flexibility, including work-from-home options after training.

It is a permanent, 37.5-hour week with a central Nottingham office hub. You will join the Complaints team, focusing on listening, owning issues, and delivering fair resolutions in line with FCA guidelines.