Customer Sales Adviser

Aviva; Glasgow; Hybrid; GBP 29,000 - 32,000; Full time

Benefits offered by this job

25 days' holiday

Pension

Private Medical Benefit

Discounts on Aviva products

Matching Share Plan

Volunteer days

Job summary

Aviva's Green Flag Rescue is recruiting a Customer Sales Adviser to be the main contact for customers buying breakdown cover, discussing renewals, and processing policy changes. The role blends sales with retention conversations and a strong service ethos.

You will handle multiple systems, capture accurate details, and work within a high-performing team to hit sales, retention, and quality targets. The role is 37.5 hours a week on a rotational shift, with generous benefits including pension and

Qualifications

• Demonstrable sales experience with persuasive telephone manner.
• Strong objection-handling and retention skills to turn conversations into positive outcomes.
• Excellent active listening and questioning techniques to identify needs and cross-sell opportunities.

Responsibilities

• Be the main point of contact for new and existing customers buying or renewing cover and requesting changes.
• Drive sales and retain customers by exploring needs and matching cover levels.
• Deliver exceptional service with clear guidance during routine enquiries while staying commercially aware.
• Accurately capture customer details, process new sales, upgrades, and manage retentions across systems.
• Collaborate within the Green Flag Rescue team to meet sales, retention and quality targets.

Skills

Sales experience

Objection-handling

Active listening

IT skills

Tools

CRM systems

Job description

Customer Sales Adviser - Green Flag Rescue - Salary: £28,800 - £31,767

This is a great job for someone who thrives in a fast-paced environment, combining a sharp focus on sales and retentions with outstanding customer service. Whether you have previous contact centre experience or a strong background in sales and customer engagement, this role could be a great fit. We're looking for persuasive communicators who excel at identifying sales opportunities, saving expiring policies through tailored retention conversations, and delivering a brilliant service experience that keeps our customers protected and satisfied.

A bit about the job:

• Be the main point of contact for new and existing customers calling to buy new breakdown cover, discuss renewals, request policy changes, or discuss leaving us.
• Drive sales and retain customers by exploring their needs, handling objections confidently, highlighting the value of Green Flag, and matching them with the right level of cover.
• Deliver exceptional service, providing clear guidance and reassurance during routine customer enquiries while maintaining a commercially focused mindset.
• Accurately capture customer details, process new sales, apply policy upgrades, and manage retentions and cancellations across multiple systems compliant with industry standards.
• Work collaboratively within a growing, high-performing Green Flag Rescue team to consistently meet and exceed sales, retention, and quality performance targets.

Working Hours:

This is a permanent role, working 37.5 hours per week on a rotational shift basis, covering the following hours:

• Monday to Friday: 8:00am - 9:00pm
• Saturday: 9:00am - 6:00pm
• Sunday: 9:00am - 5:00pm

Skills and experience we're looking for:

• Demonstrable sales experience (preferred) with a confident, persuasive, and professional telephone manner.
• Strong objection-handling and retention skills, with the ability to turn challenging conversations into positive customer outcomes.
• Excellent active listening and questioning techniques to identify underlying needs, uncover cross-sell opportunities, and recommend tailored cover solutions.
• Ability to thrive in a fast-paced, target-driven environment while maintaining close attention to detail and high service standards.
• Good IT skills, with confidence using multiple systems and applications simultaneously to handle calls and log policy changes efficiently.

What you'll get for this role:

Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £28,800 and £31,767 (depending on skills, experience and qualifications)
• Bonus opportunity of 6% of annual salary (actual amount depends on your performance and Aviva's)
• Generous pension scheme, for example if you put in 8%, Aviva adds 14%
• 25 days' holiday plus bank holidays, with the option to buy or sell up to 5 additional days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Up to 40% discount on Aviva products, plus access to retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and the opportunity to participate in our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer's leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Be part of our Aviva Communities and use your 3 paid volunteering days to help others
• A wide range of wellbeing support, tools and resources

Aviva is for everyone:

We're inclusive and welcome everyone. We want applications from people with diverse backgrounds, experiences and perspectives. Excited but not sure you tick every box? We'd still encourage you to apply.

We also consider all forms of flexible working, including part-time and job share arrangements.

We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working, spending at least 50% of their time in our offices every week, combining the benefits of flexibility with time spent together with colleagues.