Roadside Technician - Green Flag Patrol (Newport, Cardiff, Swansea)

Aviva Group; United Kingdom; Hybrid; GBP 37,740 - 44,000; Full time

Benefits offered by this job

Four-day week

No night shifts

Private medical benefit

Pension scheme

Job summary

Aviva plc is hiring a Roadside Technician for Green Flag Patrol. You will be the first point of contact for drivers, diagnose faults, and perform minor repairs to get customers back on the road.

This field-based role starts and finishes from home, with a four-day week and shifts between 7am–8pm. Overtime is available but voluntary, and there are numerous benefits including pension, private medical, and staff discounts.

Qualifications

• Strong mechanical background with diagnostic and problem-solving skills.
• Full UK Category B driving licence and aged 21+ for insurance purposes.
• NVQ Level 2 in light vehicle maintenance (or equivalent) preferred – or relevant hands-on experience.
• Up-to-date knowledge of repair techniques and a commitment to safe working practices.
• Confident working independently with a calm, empathetic approach to customers.

Responsibilities

• Be the first point of contact for drivers who have broken down, providing expert roadside support.
• Diagnose vehicle faults and carry out minor repairs to get customers back on the road quickly.
• Complete practical tasks such as tyre repairs/changes, battery testing and fuel assistance.
• Deliver clear explanations and reassurance to help customers feel calm in stressful situations.
• Use a fully equipped Green Flag vehicle and tools to resolve issues across your area.

Skills

Mechanical background

Diagnostic skills

Driving licence

NVQ Level 2 in light vehicle

Repair techniques

Customer-focused approach

Education

NVQ Level 2 in light vehicle maintenance

Job description

Roadside Technician - Green Flag Patrol

Base salary £37,740 + OTE up to £44,000

Areas to cover in this role: Cardiff, Chepstow, Barry, Bridgend, Port Talbot, Swansea, Llanelli, Carmarthen, Caerphilly, Merthyr Tydfil, Abergavenny, Cwmbran

This is a great job for someone who’s ready for a role where their mechanical skills genuinely make a difference.

At Green Flag, we’re growing our breakdown services and putting our people at the heart of everything we do. When someone’s car lets them down, you step in as the hero of the moment – getting them back on the road and taking the stress out of an unexpected situation.

We’re now part of Aviva, so joining us as an Aviva colleague means you’ll be backed by the strength and support of the UK’s leading diversified insurer while enjoying one of the most attractive work‑life balance offerings in the industry.

With a four‑day working week, no night shifts and the ability to start and finish your day from home, you’ll have more time for the things that matter outside of work.

A bit about the job

• Be the first point of contact for drivers who have broken down, providing expert roadside support
• Diagnose vehicle faults and carry out minor repairs to get customers back on the road quickly
• Complete practical tasks such as tyre repairs/changes, battery testing and replacement, and fuel assistance
• Deliver clear explanations and reassurance, helping customers feel calm and supported in stressful situations
• Use a fully equipped Green Flag vehicle and tools to safely resolve issues across your area

Skills and experience we’re looking for

• A strong mechanical background with excellent diagnostic and problem‑solving skills
• Full UK Category B driving licence and aged 21+ (for insurance purposes)
• NVQ Level 2 in light vehicle maintenance (or equivalent) preferred – or relevant hands‑on experience/apprenticeship
• Up‑to‑date knowledge of repair techniques and a strong commitment to safe working practices
• Confidence working independently, with a calm, friendly, and empathetic approach to customers

This is a permanent, field‑based role where you start and finish your day from home.

You’ll work 40 hours across four days a week, with shifts between 7am–8pm, Monday to Sunday. While work is planned within these hours, finish times may vary depending on the job at hand.

Overtime is available, but completely optional.

What you’ll get for this role

• Starting salary of £37,740 (with the possibility to earn up to £44,000 with overtime)
• Bonus opportunity – actual amount depends on your performance and Aviva’s
• Generous pension scheme eg if you put in 8%, Aviva adds 14%
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva‑funded Private Medical Benefit to help you get expert support when you need it
• Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Aviva is for Everyone

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.