Customer Care Advisor

TN United Kingdom; Warrington; On-site; GBP 24,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen leidenschaftlichen Customer Care Advisor, der in einem dynamischen Umfeld einen positiven Einfluss auf das Leben der Menschen hat. In dieser Rolle sind Sie für die Bearbeitung von Kundenanfragen, die Lösung von Problemen und die Sicherstellung einer hohen Kundenzufriedenheit verantwortlich. Mit einer umfassenden Schulung und klaren Karrierechancen bietet diese Position die Möglichkeit, in einem wachsenden Team erfolgreich zu sein. Wenn Sie eine positive Einstellung und die Fähigkeit haben, andere zu beeinflussen, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Selbstmotiviert mit dem Ehrgeiz, erfolgreich zu sein.
• Fähigkeit, effektiv zu kommunizieren und Einfluss zu nehmen.

Responsibilities

• Bearbeiten von Anrufen innerhalb der festgelegten KPIs.
• Schnelle Bearbeitung von E-Mails und Kundenanfragen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Education

Erfahrung im Kundenservice oder Call-Center-Umfeld

Job description

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Job Title: Customer Care Advisor

Department: Customer Care

Reporting to: Customer Care Manager

Location: Homebased

Contract: Permanent

Hours: 37.5, Monday-Friday with 1 in 4 Weekends

Salary: £23,500

Are you passionate about making a positive impact on people's lives? Do you thrive in a dynamic and fast-paced environment? If so, we have the perfect opportunity for you! Join our team as a Customer Care Advisor and embark on a fulfilling journey where your skills, dedication, and passion for customer satisfaction will be the driving force behind your success. Full training will be provided.

You should be well-presented and able to work extended hours during peak periods as required.

GFS has been trading since 2001 and is the UK's leading carrier management company, working with brands such as Molton Brown, Mamas & Papas, and Dune Shoes. Over 20+ years, GFS has developed a focus on driving carrier performance for our customers. We have exciting growth plans that provide real opportunities for career progression.

Main areas of responsibility

• Handle calls within the timeframes set out within the KPIs;
• Respond to emails promptly within the KPI timeframes;
• Book and track collections within the KPI timeframes;
• Raise and resolve tickets within the KPI timeframes;
• Track consignments;
• Promptly escalate customer issues to the Customer Services Manager;
• Ensure customer needs are met internally and externally;
• Handle customer complaints promptly and escalate as needed.

Education & Experience

Essential:

• Self-motivated with ambition to succeed;
• Experience in customer service or call centre environment;
• Ability to communicate effectively and influence suppliers to deliver premium service.

Desirable:

• Experience in the parcel industry.

Personal qualities

• Strong ability to impact and influence;
• Excellent interpersonal skills;
• Effective communication skills;
• Values others' opinions;
• High integrity, trust, and respect;
• Decision-making ability;
• Good problem-solving skills;
• Approachable, adaptable, and flexible;
• Encourages change and challenges assumptions;
• Positive 'can-do' attitude.