Customer Care Advisor

SafeContractor; Cardiff; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Enhanced Parental Leave

Generous annual leave

Healthcare Plan

Annual Giving Day

Cycle-to-work Scheme

EV Salary Sacrifice Scheme

Pension scheme

Life Assurance

Rewards program

LinkedIn Learning

Job summary

SafeContractor in Cardiff, UK is hiring a Customer Care Advisor on a permanent, full-time basis. The role sits in a hybrid workplace, with three days in the office and a focus on delivering excellent customer service across live chat, phone and email.

You will work within a supportive Customer Support team, respond promptly to inquiries, and proactively share knowledge to help improve the customer experience and drive value for members.

Qualifications

• Customer service experience and attention to detail are essential.
• Confident handling of inquiries via telephone, webchat and email.

Responsibilities

• Answering customer enquiries on live chat, via telephone or email within our committed time scale while ensuring customer satisfaction.
• Work autonomously and provide feedback to help improve the customer experience.
• Inform customers of value from membership and update them on benefits.
• Share knowledge within the team and contribute in team meetings.

Skills

Customer service

Attention to detail

Communication

Telephone handling

Web chat handling

Email handling

Job description

Description

SafeContractor is the UK’s largest SSIP-registered and UKAS-accredited supply chain risk management company, trusted by 40,000 contractors. We simplify compliance for clients and contractors of all sizes, helping to make workplaces safer for everyone, through a flexible, risk-based approach.

Department: Customer Support

Employment Type: Permanent

Location: Cardiff, UK

Reporting To: Customer Care Team Leader

and that’s where you come in!

What that means day to day

• Answering customer enquiries on live chat, via telephone or email within our committed time scale whilst making sure we are satisfying our customers
• You will be able to work autonomously, and you will be encouraged to give feedback and suggestions to help improve the customer experience
• Inform customers of ways they can gain value from their membership with us from other SafeContractor products and update them on additional membership benefits
• Share knowledge within the team and contribute within team meetings

What you’ll need to be successful

Customer service experience and attention to detail are the most important skills for this role; While previous experience working within a call centre environment would be advantageous, it is not a mandatory requirement for this position.

You will need to be confident in handling customer enquiries via telephone, webchat and email and will have a proven track record in delivering excellent customer service and demonstrating the ability to drive value for both the customer and the organisation.

Our Customer Care Advisors work as part of a close-knit team so it is important for you to be a team player, working well within a team setting and able to work towards a common objective with your peers.

What you'll get in return

We have a hybrid workplace policy, where you will work from the office 3 days per week.

Personal Health & Wellbeing / Benefits

• Enhanced Parental Leave
• Generous annual leave, with the option to buy additional days
• Healthcare Plan
• Annual Giving Day – an extra day to give back to yourself or your community
• Cycle-to-work Scheme
• EV Salary Sacrifice Scheme

Future Planning

• Pension scheme with employer contributions
• Life Assurance – 3X base salary
• Rewards Program – access to discounts and cashback
• LinkedIn Learning License for upskilling & development

Interested but don’t feel you meet all the requirements?

Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!

Bring Your Whole Self To Work.

We are proudly an equal‑opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.

What You Can Expect If You Apply

• A response to your application within 15 working days
• An interview process consisting of:
  • An initial discovery call with the recruiter
  • A first stage interview via Microsoft Teams
  • Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.