Customer Care Administrator (New Build)

Thirteen Group; Middlesbrough, Tees Valley; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

Join a leading community-focused organization as a Customer Care Administrator. This remote role offers flexibility while providing essential administrative support to ensure excellent service delivery. With a commitment to inclusivity and community building, Thirteen Group values its employees and offers competitive benefits.

Benefits

Annual leave starting at 28 days

Pension contributions up to 17%

Health and wellbeing support services

Discount and reward platform

Opportunities to buy and sell annual leave

Qualifications

• Excellent customer service experience, face-to-face or over the phone.
• Strong administration skills are essential.

Responsibilities

• Manage daily administrative tasks such as setting up meetings and maintaining records.
• Follow up with Developers/Contractors and liaise with customers.

Skills

Customer Service

Administration

Communication

Job description

Join us as a Customer Care Administrator at Thirteen Group!

Role Overview:

Thirteen Group is seeking a Customer Care Administrator (New Build Services Support) to join our Development team at our head office at Hudson Quay. The role involves providing comprehensive administration and clerical support across all business streams, ensuring excellent service delivery to our customers.

This is a remote role, offering flexibility to work from home or at our office in Middlesbrough. The team typically works together in the office on Wednesdays, but flexibility is required to meet business and team needs, including potential additional days in the office.

Thirteen Benefits:

• Salary - £25,887 per annum (pay award pending)
• Annual leave – starting at 28 days, rising to 31 after three years, plus your birthday and bank holidays
• Pension – up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer)
• Simply Health – access to health and wellbeing support services
• T’dar – discount and reward platform for savings on everyday brands
• Opportunities to buy and sell annual leave

Key Responsibilities:

• Manage daily administrative tasks such as setting up meetings, taking notes, maintaining records, and organizing files
• Maintain and update business databases and spreadsheets, generate reports
• Follow up with Developers/Contractors, log updates, book jobs and inspections, track progress, and liaise with customers and stakeholders
• Assist with emails and phone calls regarding defects during busy periods or when covering team members

About You:

• Excellent customer service experience, face-to-face or over the phone
• Strong administration skills are essential
• Some knowledge of new build construction and defect processes is beneficial but not required
• Proficient with IT and media tools for effective communication and task management

Why Thirteen Group?

We are more than a housing association – we’re community builders. As the largest in the North East and among the top 25 nationally, managing over 34,000 properties.

- A community-focused team that values diversity and inclusivity

- An organization offering tailored support services beyond housing

Interested?

Refer to the attached documents for more details. For an informal discussion, contact Fiona Ventress, Customer Care Team Leader, at 07971 153 352.

No recruitment agencies, please.

Are You Ready for a Rewarding Challenge?

Join Thirteen Group to help improve lives daily. APPLY NOW and start making a meaningful community impact!

Note: Successful candidates will need to verify their right to work in the UK. We are not currently sponsoring Skilled Worker visas.