Customer Care Administrator (New Build)

Thirteen Group; Middlesbrough; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

Join a leading community builder as a Customer Care Administrator. This role involves providing comprehensive administrative support to the Development team, ensuring service excellence to customers. Enjoy flexible working arrangements and a supportive team environment. The position offers a competitive salary, generous leave, and various benefits.

Benefits

Salary - £25,887 per annum

Annual leave starting at 28 days

Pension contributions up to 17%

Health and wellbeing support services

Discount and Reward platform

Opportunities to buy and sell annual leave

Qualifications

• Top-notch customer service experience required.
• Administration experience is essential.

Responsibilities

• Handle day-to-day admin tasks like setting up meetings and keeping records.
• Maintain business databases and spreadsheets, input data, and create reports.
• Chase updates from Developers/Contractors and liaise with customers.

Skills

Customer Service

Administration

IT Skills

Job description

Join us as a Customer Care Administrator at Thirteen Group!

Role Overview

Thirteen Group is on the lookout for a Customer Care Administrator (New Build Services Support) to join our Development team at our head office at Hudson Quay. The role is to provide a comprehensive administration/clerical service across the team, to include all business streams, ensuring delivery of service excellence to our customers.

This is a roam role, so you’ll have the flexibility to work either from home or in our fantastic office at Hudson Quay in Middlesbrough. The team currently work from the office together on a Wednesday, but we'll need you to be flexible around business and team need, so you may need to come into the office more frequently when required.

Thirteen Benefits

• Salary - £25,887 per annum (pay award pending)
• Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
• Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
• Simply Health save money on common health expenses and get access to health and wellbeing support services.
• T’dar our Discount and Reward platform giving you huge savings on everyday brands.
• Opportunities to buy and sell annual leave.
  
  

Key Responsibilities

• Handle day-to-day admin tasks like setting up meetings, taking notes, keeping records (paper and digital), and staying on top of filing.
• Keep our business databases and spreadsheets in tip-top shape by inputting data, maintaining records, and creating reports.
• Chase updates from Developers/Contractors, log them into systems, book jobs and inspections, track progress, and liaise with customers and stakeholders.
• Jump in to answer emails and phone calls about defects during busy times or when covering for team members on leave.
  
  

About You

• You'll have top-notch customer service experience, whether this has been gained face-to-face or over the phone in a front-line role.
• Administration experience is a must in this role.
• Some understanding of new build construction and defects processes would be ideal, but is not essential.
• You'll be a pro at using IT and media tools to get the job done smoothly and effectively.
  
  

Why Thirteen Group?

We’re more than just a housing association we’re a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties.

• Join a team that’s local at heart but welcomes talent from everywhere.
• Be part of an organisation that values diversity and inclusivity.
• Be a part of a company that offers tailored support services, going beyond just housing solutions.
  
  

Interested?

For more details, please refer to the attached documents.

If you’d like to talk more about the role please contact Fiona Ventress, Customer Care Team leader, 07971 153 352 for an informal discussion.

NO RECRUITMENT AGENCIES, please.

Are You Ready for a Rewarding Challenge?

Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community!

As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.