Customer Care Administrator

Acorn; Bristol; On-site; GBP 10,000 - 40,000; Full time

Job summary

An innovative property developer is seeking a Customer Care Administrator to join their Bristol team. This role is perfect for a highly organized individual who thrives in a fast-paced environment and is dedicated to delivering outstanding customer service. You will be the first point of contact for residents, managing queries and coordinating with various teams to ensure customer satisfaction. With responsibilities including handling correspondence, maintaining databases, and scheduling meetings, this position offers a dynamic work atmosphere where your contributions will make a significant impact. Join a forward-thinking company that values its employees and offers a range of benefits to support your professional growth.

Benefits

Additional leave

Company events

Company pension

Cycle to work scheme

Life insurance

Private medical insurance

Referral programme

Sick pay

Qualifications

• Previous experience in a customer care role is essential.
• Strong communication and organizational skills required.

Responsibilities

• Handle customer queries via email and telephone.
• Maintain a database of customer information and job tickets.

Skills

Customer service skills

Written and spoken English

Time management

Problem-solving skills

Attention to detail

Record keeping

Education

A-Level or equivalent

Job description

Acorn Property Group is a highly innovative property developer who is looking for a Customer Care Administrator to join our Bristol team.

The role will include being the first point of contact for residents via email and telephone, initiating the process of raising defects/queries and providing overall administrative support to the wider team.
This role will suit a highly organised self-starter who is passionate about supporting the team and committed to delivering exemplary customer service.

Key responsibilities include:

• Handling all incoming customer queries and requests via defect reporting system and telephone
• Dealing with incoming and outgoing correspondence
• Working closely with 3rd party suppliers / Site teams and in-house departments to ensure customers’ needs are met at all times
• Maintaining a database of customer information
• Monitoring incoming job tickets and distributing where required
• Liaising with residents and contractors, arranging access, updating on any remediation works and ensuring that customers are kept informed throughout any process taking place in their home
• Scheduling Post Completion meetings with residents
• Performing administrative tasks as assigned by the Customer Care Manager
• Referring problematic issues that they cannot solve to management
• Escalating enquiries to the appropriate team, when necessary

Qualifications, experience and skills:

• Previous experience within a similar position
• Impeccable written and spoken English
• Concise record keeping and time management
• Demonstrable customer service skills
• Ability to prioritise, work efficiently and use initiative and problem-solving skills when situations are presented
• React to situations in a calm and professional manner
• Ability to work under pressure whilst maintaining attention to detail
• Ability to adapt to evolving processes and adopt new procedures
• Ownership of tasks and databases
• Sense of urgency

Job Types: Permanent, Full-time

Benefits:

• Additional leave
• Company events
• Company pension
• Cycle to work scheme
• Life insurance
• Private medical insurance
• Referral programme
• Sick pay

Schedule:

• Monday to Friday 8.30 – 5.00

Ability to commute/relocate:

• Bristol BS8 4AH: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Experience in the housebuilding industry

If you are interested in the above role, please send your CV and cover letter to [e-mail]