Customer Care & Admin Coordinator

Fawkes & Reece Group; Devon and Torbay; On-site; GBP 18,000 - 24,000; Full time

Job summary

Fawkes & Reece Group is seeking a Customer Care Administrator to join our team in Devon on a 6-month fixed-term contract. You will support the customer care function with day-to-day admin, acting as a key contact for enquiries and ensuring timely, professional responses.

You will coordinate requests, maintain records, and liaise with internal teams to drive resolution while delivering high standards of customer care in a busy, growing environment.

Qualifications

• Experience in customer service or administration.
• Strong communication and interpersonal skills.
• Organisational and time-management abilities.
• Attention to detail and accuracy.
• Ability to manage multiple tasks and prioritise workloads.
• Proficient in IT systems and MS Office.
• Ability to work independently and in a team.

Responsibilities

• Respond to customer enquiries via phone, email and channels.
• Provide administrative support to the customer care team.
• Maintain accurate customer records and information.
• Coordinate customer requests and monitor progress to resolution.
• Liaise with internal teams to resolve queries.
• Escalate issues to the relevant team.
• Support general administration, data entry and document management.
• Contribute to smooth operation and high service standards.

Skills

Customer service

Administrative skills

Organisational skills

Attention to detail

MS Office

Tools

Microsoft Office

Job description

Fawkes & Reece Group is seeking a Customer Care Administrator to join our team in Devon on a 6-month fixed-term contract. You will support the customer care function with day-to-day admin, acting as a key contact for enquiries and ensuring timely, professional responses.

You will coordinate requests, maintain records, and liaise with internal teams to drive resolution while delivering high standards of customer care in a busy, growing environment.