Customer Care & Admin Assistant — Hybrid Role

Story Terrace Inc.; Greater London; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Private healthcare insurance

Group life assurance

Employee assistance programme

Pension scheme

28 days holiday plus bank holidays

Cycle to work scheme

Job summary

Octopus Group in London (Richmond office) seeks an empathetic customer service professional to support clients through separation processes. The role starts in-office, with a hybrid option after three months on a rota basis.

You will handle inquiries, manage records, and assist divorce specialists while embracing AI tools to improve efficiency. Ideal candidates are motivated, resilient, and customer-focused, with strong communication and organizational skills to thrive in a fast-paced

Qualifications

• Right energy and genuine desire to help people through one of the hardest moments of their lives.
• A can-do attitude – you're proactive and spot what needs doing, take initiative and learn as you go.
• Customer obsession - you think about the customer first in every decision you make.
• Resilience and adaptability - you're comfortable with change and ambiguity.
• Curiosity about AI and technology - you're open to using AI tools to work smarter.
• High emotional intelligence - you can support customers through emotional and stressful situations with warmth and professionalism.
• Strong communication skills - you adapt your style to suit the person you're speaking with and can answer queries clearly and with confidence.
• Ability to work autonomously and take accountability for your workload.
• Strong organisational skills and ability to check details to ensure accuracy and efficiency.
• Proactivity and flexibility – our team members work efficiently and support each other.

Responsibilities

• Provide outstanding customer service to support the progress of separation in a timely manner.
• Answer queries via phone and email in a timely and professional manner.
• Manage customer data accurately on our tech platforms.
• Cover incoming/outgoing post and court emails, and other administrative duties.
• Support the divorce specialist teams with their cases as required.
• Liaise with the court to track cases when required.
• Spot opportunities to use AI and other tools to make processes simpler and more efficient.

Skills

Customer obsession

Resilience and adaptability

Curiosity about AI

High emotional intelligence

Strong communication skills

Proactivity and flexibility

Education

Degree in legal discipline

Tools

AI tools

Job description

Octopus Group in London (Richmond office) seeks an empathetic customer service professional to support clients through separation processes. The role starts in-office, with a hybrid option after three months on a rota basis.

You will handle inquiries, manage records, and assist divorce specialists while embracing AI tools to improve efficiency. Ideal candidates are motivated, resilient, and customer-focused, with strong communication and organizational skills to thrive in a fast-paced