Customer Service & Admin Assistant — Hybrid

amicable; Greater London; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Private healthcare insurance

Group life assurance

Employee assistance programme

Pension scheme

28 days holiday + bank holidays

Cycle to work scheme

Job summary

amicable is seeking a customer-focused specialist to support clients through their separation in our Richmond office. You will ensure timely progress, handle queries by phone and email, and manage data across our platforms with accuracy.

After three months you can work in a hybrid setup (three days in the office, two from home). You will assist the divorce specialists, liaise with the court, and explore AI tools to streamline routine tasks.

Qualifications

• Can-do attitude and proactive approach.
• Customer obsession with clear, confident communication.
• Willingness to use AI tools to streamline tasks.

Responsibilities

• Provide outstanding customer service to support separation progress.
• Answer queries via phone and email promptly and professionally.
• Manage customer data across tech platforms accurately.
• Handle incoming/outgoing post and court email correspondence.
• Support divorce specialist teams as required.
• Liaise with the court to track cases when needed.
• Spot opportunities to use AI to simplify processes.

Skills

Can-do attitude

Customer obsession

Strong communication

Resilience & adaptability

Curiosity about AI

Emotional intelligence

Organisational skills

Autonomy & accountability

Education

Degree in a legal discipline

Job description

amicable is seeking a customer-focused specialist to support clients through their separation in our Richmond office. You will ensure timely progress, handle queries by phone and email, and manage data across our platforms with accuracy.

After three months you can work in a hybrid setup (three days in the office, two from home). You will assist the divorce specialists, liaise with the court, and explore AI tools to streamline routine tasks.