Divorce Specialist

Story Terrace Inc.; Greater London; On-site; GBP 21,000 - 35,000; Full time

Benefits offered by this job

Private Health Insurance

Group Life Assurance

Employee Assistance Programme

28 days holiday plus bank holidays

Electric Vehicle Scheme

Cycle to Work Scheme

Flexible working schedule

Job summary

amicable in London is seeking a Divorce Specialist to join a team of Divorce Specialists reporting to the Assisted Team Lead. You will help customers through divorce and financial remedy orders by consent, providing clear information on processes and court expectations.

A strong background in family law is essential and you will deliver superb customer service while managing case data accurately. This role offers a flexible schedule within a supportive, inclusive culture that values outputs over

Qualifications

• Experience in family law, especially divorce and financial remedy in England and Wales.
• Ability to explain legal concepts clearly to customers.
• Excellent customer service and proactive case management.
• Proficiency with IT systems and technology; able to manage data accurately.

Responsibilities

• Help and guide customers through their divorce and financial remedy order by consent, providing information on the process and what the court are looking for when deciding on whether they can approve a financial order by consent.
• Follow the amicable divorce processes.
• Be responsible for ensuring outstanding customer service to support the progress of their separation and financial order in a timely manner.
• Ensure data integrity on all platforms and monitor input of customer data.
• Complete amicable documentation accurately for court filings.
• Take advice calls with potential customers and convert them into customers.

Skills

Customer service

IT systems

English fluency

Job description

About us

Our mission is to help people navigate relationship change with kindness, clarity and practical support. From moving in together to getting married, separating, co-parenting or blending families, amicable helps thousands of couples have better conversations and make clearer decisions.

Our digital, human approach combines technology with expert support to make things simpler, fairer and more accessible. We help people focus on what matters most, while reducing the cost and stress of navigating relationship change.

amicable is growing quickly as demand increases and the way people approach relationships continues to evolve.

Our values bring our purpose to life and make what we do and how we do it unique: we are Kind to everyone we encounter, we embrace Trust & Professionalism, with a quest for Customer Focus that drives us to be more Pioneering.

We are proud to be part of the Octopus Group.

About the role

In this role you will join a team of Divorce Specialists and will report to our Assisted Team Lead. To be successful in this role, you must have experience gained working in family law and particularly in divorce and financial remedy. We are looking for a self-motivated person who can provide superlative customer service to our customers.

You will be helping customers through their divorce and financial remedy order by consent, providing information on the process and what the court are looking for when deciding on whether they can approve a financial order by consent. This is a fantastic opportunity to join a rapidly growing business that focuses on creating positive futures for its customers. We are fostering an inclusive and supportive culture and are focused on outputs rather than hours spent at a desk.

Key responsibilities

As a Divorce Specialist, you will:

• Help and guide customers through their divorce and financial remedy order by consent, providing information on the process and what the court are looking for when deciding on whether they can approve a financial order by consent,
• Follow the amicable divorce processes,
• Be responsible for ensuring that outstanding customer service is provided to all of our customers to support the progress of their separation and financial order in a timely manner,
• Ensure data integrity on all platforms, monitor input of customer data making sure it is recorded accurately and efficiently on our various platforms,
• Complete amicable documentation accurately to ensure accurate information is collected for filing court documents,
• Take advice calls withpotential customers and proactively manage them to become customers.

About you

To be successful in the role, you will have:

• Experience of working in family law and particularly in divorce and financial remedy in England and Wales.
• In-depth knowledge of financial remedy in divorce by consent
• Previous experience in legal practice
• Ability to explain legal concepts in a way that is easy to understand
• Excellent customer service skills
• Proficiency and confidence working with IT systems and technology
• Ability to work autonomously and take accountability for your workload
• Excellent organisational skills and the ability to remain accurate whilst under pressure. Ability to be efficient and proactive in case management
• Ability to plan and manage your own workload efficiently
• Fluency in English language
• Proactivity and flexibility – our team members work efficiently and support each other

Compensation, perks & benefits

• Salary: Up to £35,000 per year depending on skills, experience, qualifications and location
• Sales bonus - based on initial advice calls withpotential customers and proactively managing them into customers
• Private Health Insurance
• Group Life Assurance
• Employee Assistance Programme
• 28 days holiday plus bank holidays per annum
• Electric Vehicle Scheme
• Cycle to Work Scheme
• Flexible working schedule - you will have to be available for team meetings each week and to liaise with internal colleagues during core working hours, otherwise fully flexible schedule.

We respect and value people’s differences and believe that our teams are at their bestwhen their members feel safe to bring their whole self to work. We are committed to creating an inclusive experience as well as equal opportunities for growth and development for all.