Customer Care Account Manager

Allscreens Nationwide Ltd; Exeter; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

One Saturday in four from home

Career progression opportunities

Supportive environment

Job summary

Acorn by Synergie is recruiting for an experienced Account Manager to join a growing business in Exeter. The role focuses on building strong client relationships, identifying new opportunities and delivering excellent customer service.

Salary is £28,000-£32,000 per annum, with Monday to Friday 8:30am-5pm and one Saturday in four from home. This permanent role offers clear career progression and a supportive environment where your contribution is recognised.

Qualifications

• Experience in account management, sales, or customer care with a B2B focus.

Responsibilities

• Build strong relationships with new and existing clients, from sole traders to senior leaders.
• Identify opportunities to develop and grow client accounts.
• Support business growth through cross-selling and upselling.
• Handle client queries professionally and provide effective solutions.
• Work closely with the Manager to achieve business objectives.
• Develop new business through networking, marketing, community engagement and client meetings.

Skills

Account management

Sales

Client relations

Communication

B2B

Job description

Exeter | £28,000-£32,000 per annum | 8:30am-5pm | Monday-Friday | Permanent | 1 Saturday in 4 from home

Introduction

Acorn by Synergie is recruiting for an experienced

Account Manager / Customer Account Manager to join a growing business in

Exeter.

This is an excellent opportunity for someone with a background in

retail management, hospitality management, customer care or sales management who enjoys building relationships, identifying new business opportunities and delivering excellent customer service.

With ambitious growth plans, the role offers excellent opportunities for

career progression and professional development, including the opportunity to gain an

What We Offer

£28,000-£32,000 per annum, depending on experience.

• Monday to Friday,

8:30am-5pm.

• One Saturday in four, working from home.
• Opportunity to gain an
• Excellent career progression opportunities.
• Supportive environment where your contribution is recognised and rewarded.

Key Duties

• Build strong relationships with new and existing clients, from sole traders to senior leaders.
• Identify opportunities to develop and grow client accounts.
• Support business growth through

cross-selling and upselling.

• Handle client queries professionally and provide effective solutions.
• Work closely with the Manager to achieve business objectives.
• Develop new business through networking, marketing, community engagement and client meetings.
• Take a consultative approach to understand client needs and identify suitable solutions.
• Maintain strong, long-term B2B relationships.
• Monitor market and client activity to identify new opportunities.

Requirements

account management, sales, retail management, hospitality management or customer care.

• Experience winning new business and developing B2B relationships.
• Customer-focused approach with a strong commercial mindset.
• Excellent communication and relationship-building skills.
• Confident handling queries and identifying opportunities to cross-sell and upsell.
• Tenacious, proactive and commercially curious.
• Strong questioning and listening skills.
• Willingness to learn and develop professionally.
• Positive, can-do attitude and commitment to supporting business growth.