Customer Call Handler

Travail Employment Group; Corby; On-site; GBP 19,000 - 22,000; Part time

Job summary

A leading company in distribution services is seeking a Customer Service Call Handler. This part-time role involves supporting customers across the UK, answering calls, responding to emails, and liaising with other departments. The ideal candidate should possess excellent communication skills and a customer-focused approach. The position offers a friendly work environment with opportunities for training and progression, along with benefits like 32 days holiday and a pension plan.

Benefits

32 days paid holiday

Pension & Healthcare plan

Working from home 1 day per week

Qualifications

• Good working knowledge of Microsoft Office and database management.
• Experience as a Customer Service Advisor, Administrator, or Call Centre Operator.

Responsibilities

• Answering incoming calls and responding to emails from customers.
• Providing customer care and resolving questions or queries.
• Updating the database with call information.

Skills

Communication

Customer Focus

Microsoft Office

Job description

Customer Service Call Handler

£19,047.60 pa, NN17 1QE, 32 days holiday, part-time 11am-5pm, Monday to Friday, Pension, Parking, working from home 1 day per week after training.

Due to continued success, a UK head office of a global multi-branch organisation is seeking a Customer Service Call Handler to join their customer service team. You will support customers across the UK by:

1. Answering incoming calls and responding to emails from customers.
2. Providing customer care and assisting/resolving questions or queries.
3. Updating the database with call information.
4. Making outbound calls to customers who have left messages on the internal system.
5. Raising credits for returns.
6. Liaising internally with other departments regarding customer needs.
7. Performing administration duties related to the role.

The ideal candidate will demonstrate a good working knowledge of Microsoft Office and database management. Excellent communication skills, a friendly, confident, and customer-focused telephone manner are essential. Support will be provided to familiarize you with company processes and procedures. This role is suitable for those with experience as a Customer Service Advisor, Customer Service Administrator, or Call Centre Operator.

You will join the UK head office of a company established for over 30 years, known for its distribution services. Working directly with the Customer Service Manager, this role offers variety and daily interaction with customers. The organisation is committed to delivering outstanding quality services and offers ongoing training, coaching, and opportunities for progression.

• 32 days paid holiday per year
• Monday to Friday, 11am to 5pm
• £19,047.60 per annum
• Pension & Healthcare plan after qualifying period
• Permanent position
• Immediate start
• 1 day per week WFH after training

Please contact Alicia to discuss this role further or click apply to send your up-to-date CV.

Travail Employment Group Ltd is acting as an Employment Agency for this vacancy.