CAMHS Administrator Call Handler

Cambridgeshire and Peterborough NHS Foundation Trust (CPFT); Huntingdon; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Administrator Call Handler to enhance their CAMHS reception team. In this pivotal role, you will provide a comprehensive administrative service, ensuring smooth communication and record-keeping while managing a busy reception environment. Your proactive problem-solving skills will be essential in addressing queries and delivering exceptional customer service. This position offers a unique opportunity to work within a supportive team in the NHS, where your contributions will directly impact the quality of care provided to patients. If you're organised, patient, and ready to make a difference, this role is perfect for you.

Qualifications

• Educated to GCE/GCSE standard with NVQ Level 2 in Administration.
• Experience in a busy office and supporting a multi-disciplinary team.

Responsibilities

• Provide comprehensive administrative support and excellent customer service.
• Manage diaries, organise clinics, and maintain filing systems.

Skills

Good communication skills

Organisational skills

Typing skills

Problem-solving

Knowledge of Data Protection Act

Knowledge of medical terminology

Education

GCE/GCSE standard

RSA Stage II/NVQ Level 2 in Administration

Tools

Computerised information systems

Health care IT systems

Job description

We are looking for an Administrator Call Handler to join our busy team working on our CAMHS reception. The successful candidate will need to be calm, patient, organised and able to work autonomously and within a team. You will need to have good communication skills and be a competent typist.

You will be proactive in solving problems and queries and you will see these through to completion.

Main duties of the job

The post holder will provide a comprehensive administrative service within their team.

This office based reception work role involves speaking with callers, taking accurate messages, and adding to our patient record system. There will be times where cover is needed within our admin hub helping to format letters and uploading and scanning.

Detailed job description and main responsibilities

• Ensure good customer service by providing a professional and effective telephone service, taking accurate messages, and providing information and signposting as requested and appropriate.
• Word processing of all forms of correspondence, reports and summaries that are required by the team.
• Undertake diary management for clinicians and/or managers, as required.
• Organise clinics and associated appointments for clinics, using appropriate brought-forward systems to manage work.
• Organise reception team meetings, take, transcribe, and distribute minutes accordingly as required.
• Provide operational support to colleagues, and supervision of apprentices or band 2 administration staff within the team, if required, as directed by Line Manager.
• Deal with staff requests for ordering office supplies and stationery.
• Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
• Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
• Undertake training of new staff as directed by Line Manager.
• Provide cover as directed by Line Manager for other members of the team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.

Person specification

Education / Qualifications

• Educated to GCE/GCSE standard.
• RSA Stage II/NVQ Level 2 in Administration or equivalent.
• Good command of written English.

Experience

• Experience of working in a busy and demanding office/customer facing environment.
• Experience of planning and organising own workload and of staff within own span of control.
• Experience of supporting a multi-disciplinary team.
• Previous experience of working in an NHS office environment.
• Experience in using computer programmes including health care IT systems.
• Lived experience of mental health.

Skills and abilities

• Good organisational skills.
• Ability to adopt an appropriate style and method of communication and deal effectively with people.
• Ability to work on own initiative.
• Knowledge of Data Protection Act.
• Knowledge of medical terminology.
• Clear understanding of confidentiality and the importance of maintaining confidentiality for patients.

We strongly encourage applications from all sections of the community, particularly from under-represented groups including disabled people and members of our ethnic minorities and LGBTQ+ communities.