Customer Booking Agent - Uncapped Commission & Growth Path

Verisure; Newcastle upon Tyne; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Birthday off

Private healthcare

MediCash plan

Onsite cafe

Gym discounts

Perkbox discounts

Employee referral scheme

Discounts on Verisure alarm systems

Cycle to Work

Job summary

Verisure is hiring a Customer Booking Agent in Newcastle to handle inbound and outbound calls and secure free consultation appointments. You will build rapport with customers, answer pre-sale questions, and maintain accurate records while working toward targets.

The role offers a base salary with uncapped commission, a 35-hour week, and a 5 on/2 off shift pattern, with holidays including bank holidays.

Qualifications

• ,

Responsibilities

• Manage inbound and outbound calls to book free consultation appointments.
• Build rapport quickly and understand customer needs.
• Respond to pre-sale queries and provide clear product information.
• Create and update customer records accurately in our systems.
• Liaise with internal teams to ensure bookings and contracts are completed smoothly.
• Work towards booking and performance targets while maintaining high customer service standards.

Skills

Customer service

Sales

Communication

Listening

Rapport building

Organization

Multitasking

IT systems

Microsoft Office

Target-driven

Positive attitude

Tools

MS Office

Job description

Verisure is hiring a Customer Booking Agent in Newcastle to handle inbound and outbound calls and secure free consultation appointments. You will build rapport with customers, answer pre-sale questions, and maintain accurate records while working toward targets.

The role offers a base salary with uncapped commission, a 35-hour week, and a 5 on/2 off shift pattern, with holidays including bank holidays.