Customer Booking Agent

Verisure; Newcastle upon Tyne; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Birthday off

Private healthcare

MediCash plan

Onsite cafe

Gym discounts

Perkbox discounts

Employee referral scheme

Discounts on Verisure alarm systems

Cycle to Work

Job summary

Verisure is hiring a Customer Booking Agent in Newcastle to handle inbound and outbound calls and secure free consultation appointments. You will build rapport with customers, answer pre-sale questions, and maintain accurate records while working toward targets.

The role offers a base salary with uncapped commission, a 35-hour week, and a 5 on/2 off shift pattern, with holidays including bank holidays.

Qualifications

• ,

Responsibilities

• Manage inbound and outbound calls to book free consultation appointments.
• Build rapport quickly and understand customer needs.
• Respond to pre-sale queries and provide clear product information.
• Create and update customer records accurately in our systems.
• Liaise with internal teams to ensure bookings and contracts are completed smoothly.
• Work towards booking and performance targets while maintaining high customer service standards.

Skills

Customer service

Sales

Communication

Listening

Rapport building

Organization

Multitasking

IT systems

Microsoft Office

Target-driven

Positive attitude

Tools

MS Office

Job description

Customer Booking Agent – Newcastle

Salary: £23,132 basic + uncapped commission
Contract: Full-time, Permanent
Hours: 35 hours per week
Shift pattern: Monday–Sunday, 8am–9pm
Working pattern: 5 days on / 2 days off
Bank holidays: Included within the working pattern

Are you a natural people person who enjoys speaking to customers and working towards achievable targets?

We're looking for enthusiastic Customer Booking Agents to join our growing team in Newcastle, supporting potential customers and booking their free consultation appointments.

You'll be speaking to customers who are interested in our products and services, understanding what they're looking for and helping them take the next step. It's a great opportunity for someone who enjoys building rapport, providing a great customer experience and earning uncapped commission along the way.

What you'll be doing

• Managing inbound and outbound calls with potential customers and booking free consultation appointments
• Building rapport quickly and understanding what customers need
• Responding to pre-sale customer queries and providing clear information about our products and services
• Creating and updating customer records accurately within our systems
• Liaising with internal teams to make sure bookings and contracts are completed smoothly
• Working towards agreed booking and performance targets while maintaining a high standard of customer service
  

What we're looking for

You don't need previous experience in the security industry. We're looking for people who are confident speaking to customers and genuinely enjoy helping people.

You'll ideally have:

• Previous customer service, sales or contact centre experience
• A friendly, confident and informative telephone manner
• Strong communication and listening skills
• The ability to build rapport quickly and understand customer needs
• Good organisation and attention to detail
• The ability to manage multiple tasks while maintaining excellent service
• Confidence using IT systems and Microsoft Office
• A positive attitude and the motivation to work towards targets

What's in it for you?

• £23,132 basic salary + uncapped commission
• Your birthday off
• Private healthcare and MediCash cash plan
• Onsite coffee shop and canteen
• Discounted gym and health club memberships
• Perkbox discounts and rewardsEmployee referral scheme
• Discounts on Verisure alarm systems
• Cycle to Work Scheme
• Enhanced maternity leave
• Opportunities to develop and progress within a growing international business
• 45 minute paid break (Working 6 hours 15 min per shift)

About Verisure

Verisure is one of Europe's fastest-growing monitored security companies, protecting what matters most to millions of families and businesses around the world.

Around 6.5 million families and businesses now trust Verisure to help protect what matters most to them, supported by more than 20,000 passionate colleagues across our markets.

We're growing quickly, and that means there are plenty of opportunities for people who want to develop their skills, build a career and be part of something that's going somewhere.

We are people protecting people, and we're continuing to build a high-performing, engaged team as we grow.

Diversity & Inclusion

Verisure is an equal opportunities employer. We recognise the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow.

If you have any specific requirements throughout the recruitment process, please let us know and we'll be happy to support you.

If you're motivated, reliable and enjoy speaking to people, this could be the opportunity for you.

Be you. Be more. Be Verisure.

All employees must complete a DBS check, provided by Verisure for all successful candidates.