Customer Assistant - Visual Merchandiser - Kings Road

MARKS&SPENCER; Greater London; On-site; GBP 21,000 - 28,000; Full time

Job summary

MARKS&SPENCER is seeking a Visual Merchandiser for Fashion, Home & Beauty. This frontline role shapes how customers experience the brand and drives the store’s visual storytelling.

You will implement seasonal merchandising plans, create engaging shop-floor displays, and balance creativity with operational needs in a fast-paced retail environment.

Qualifications

• Eye for fashion and resilience to deliver high-impact displays.
• Experience in seasonal or event-driven merchandising is preferred.
• Ability to work in a fast-paced retail environment and adapt to changing plans.

Responsibilities

• Use our digital tools to bring campaigns to life and create compelling displays.
• Deliver high-impact visual updates quickly, even under pressure.
• Work collaboratively with floor teams to ensure the store looks and sells brilliantly.
• Be flexible and ready to pivot between tasks as retail demands change.

Skills

Eye for fashion

Resilience

Fast-moving retail

Teamwork

Digital merchandising tools

Tools

Digital merchandising tools

Job description

Working Pattern

Week 1

• Sunday 09:00 - 17:00
• Monday 07:00 - 15:00
• Wednesday 07:00 - 15:00
• Thursday 07:00 - 15:00
• Friday 07:00 - 15:00

Week 2

• Monday 07:00 - 15:00
• Tuesday 07:00 - 15:00
• Wednesday 07:00 - 15:00
• Thursday 07:00 - 15:00
• Friday 07:00 - 15:00

Under 18 disclaimer

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Visual Merchandiser in Fashion, Home & Beauty, a critical frontline role shaping how our customers experience the new M&S. We're looking for people who have an eye for fashion and have the resilience and drive to deliver high-impact displays that sell.

You'll be ready to implement the hottest merchandising plans, giving our shop floor the 'wow' factor. You'll be a visual storyteller and a fast-moving retail professional, balancing creativity with operational demands.

• Use our digital tools to bring campaigns to life - and help make M&S the go-to for stylish, affordable quality.
• Efficiency matters. You'll roll your sleeves up and deliver high-impact visual updates at pace, even under pressure.
• Teamwork is key. You'll support colleagues across the floor and contribute to a store that looks and sells through brilliantly.
• Flexibility is vital. Retail moves fast and you'll easily pivot between tasks, meeting the demand.

If you've got the eye, the pace, and the grit, we want you.