Customer Assistant - Shift Lead - Epsom

MARKS&SPENCER; Epsom; On-site; GBP 18,000 - 24,000; Full time

Job summary

MARKS & SPENCER in United Kingdom is seeking a dedicated store colleague lead to manage the fill operation and coordinate resources for a ready-to-trade salesfloor. The role requires leadership on early morning shifts and responsibility for opening/closing tasks, cash handling, and overall store presentation.

Efficient coordination to deliver a smooth customer experience, adherence to health and safety, and proactive coaching of team members are key aspects of this frontline position.

Qualifications

• Early morning availability required.
• Experience leading a frontline team is helpful.
• Willingness to be a key holder and handle opening/closing tasks.

Responsibilities

• Coordinate resource to deliver operational tasks during the fill operation and in the absence of the Colleague Manager
• Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening
• Allocate resource effectively to deliver a quick payment experience
• Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times
• Coordinate the team to deliver a clean, safe and well-presented store
• Play their part in creating a great team atmosphere that is inclusive of everyone
• Role model great Customer Service
• Role model the M&S behaviours and Colleague Expectations across the store
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues
• Support nearby stores if operationally required
• Responsible for being a key holder and answering call outs as required
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

Skills

Team leadership

Resource coordination

Customer service

Health & safety

Job description

Work Pattern:

• Sunday: 07:00-15:00
• Monday: 05:00-13:00
• Tuesday: 05:00-13:00
• Wednesday: 05:00-13:00
• Friday: 05:00-13:00
• Saturday: 05:00-13:00

Under 18 disclaimer

This job role involves working early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill.

and to lead the floor in the absence of the Colleague Manager

• Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager
• Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening
• Allocate resource effectively to deliver a quick payment experience
• Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times
• Coordinate the team to deliver a clean, safe and well-presented store
• Play their part in creating a great team atmosphere that is inclusive of everyone
• Role model great Customer Service
• Role model the M&S behaviours and Colleague Expectations across the store
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues
• Support nearby stores if operationally required
• Responsible for being a key holder and answering call outs as required
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity.