Customer Assistant - Operations - Pantheon

Marks and Spencer; Greater London; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Unsocial premium

Job summary

Join our team at Marks & Spencer as a Customer Assistant in Operations. You’ll be the backstage powerhouse of our stores, handling stock, deliveries, and keeping the shop floor full and ready for customers.

This physically demanding, high‑intensity role requires early starts and a willingness to work across the store. You’ll use digital tools to track deliveries and support colleagues, contributing to smooth store operations.

Qualifications

• Role is in Operations, physically demanding and high‑intensity.
• Early mornings required; starts at 04:00.
• Candidates must be 18 or older.

Responsibilities

• Manage stock, deliveries, and back‑of‑house work to keep shelves full and store clean.
• Work across the wider store as needed, maintaining pace.
• Use digital tools to track deliveries and stock.
• Support colleagues across the store as part of the team.
• Adapt to early morning deliveries and shifting stock late into the day.

Skills

Customer service

Stock management

Teamwork

Communication

Tools

Stock software

Job description

Shift Pattern

• Tuesday: 04:00 - 08:00
• Wednesday: 04:00 - 08:00
• Thursday: 04:00 - 08:00
• Friday: 04:00 - 08:00
• Saturday: 04:00 - 12:00

Unsocial Premium

Unsocial premium + £3.00 p/h is applied to any hours worked between 22:00-06:00.

Under 18 Disclaimer

This role involves early mornings and we cannot consider applications from anyone under the age of 18. This is to comply with relevant health and safety legislation and to keep our colleagues safe in the workplace.

Job Description

Join our team at M&S as a Customer Assistant in Operations. You’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

Responsibilities

• Manage stock, deliveries, and all the vital behind‑the‑scenes work that ensures our shop floor stays full, clean, and ready for customers to shop.
• Work across the wider store as needed, always keeping up with the pace and demands of retail.
• Use digital tools to track deliveries and manage stock efficiently.
• Support colleagues across the store as a key part of the team.
• Adapt quickly to keep the flow of products moving, including early morning deliveries and shifting stock late into the day.