Customer Assistant - Operations - Epping Simply Food

Marks & Spencer Plc; Ivy Chimneys; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Plc in the United Kingdom is hiring a Customer Assistant for our Food section. You will be at the frontline, delivering friendly service and sharing knowledge of our Food range to meet customer demand.

Shift pattern includes early mornings from 04:00 to 14:00 on Tuesdays, Wednesdays, Fridays and Saturdays. A £3.00 per hour unsocial premium applies to hours between 22:00 and 06:00. You’ll be a proactive, resilient team player in a fast-paced environment.

Responsibilities

• Frontline customer service in the Food section, delivering friendly service and product knowledge.
• Use Sparks App and in-store devices to assist customers and process transactions.
• Work as part of a team to maintain store standards and drive sales.

Job description

Work Pattern

Tuesday 04:00-14:00
Wednesday 04:00-14:00
Friday 04:00-14:00
Saturday 04:00-14:00

This job role involves working early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same- and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?