Customer Assistant - Food - Winchester

Marks & Spencer Plc; Winchester; Sur place; GBP 12 000 - 17 000; Temps partiel

Résumé du poste

Marks & Spencer Plc is hiring a Customer Assistant in our Food section in the United Kingdom. You’ll be at the frontline, delivering five-star service at pace during busy shifts.

Shifts include early mornings and weekends; you’ll be flexible across store areas and comfortable using Sparks App and in-store devices to help customers find what they need. A night premium of £3.00 per hour applies for hours worked between 22:00 and 06:00, and you must be 18 or older.

Qualifications

• Customer-focused and able to work under pressure.
• Willingness to use Sparks App and in-store devices.
• Flexible to work across store areas.

Responsabilités

• Be at the frontline delivering service to customers during busy periods.
• Support selling, filling shelves and driving sales growth.
• Work as part of a positive team and use digital tools to assist customers.
• Adapt to changing store needs across different areas.

Connaissances

Customer service

Teamwork

Digital tools

Outils

Sparks App

In-store devices

Description du poste

Work Pattern
Sunday 09:30 - 15:30
Thursday 05:00 - 11:00
Friday 05:00 - 11:00

Under 18 disclaimer
This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join M&S as a Customer Assistant in our Food section, where you'll become be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.