Customer Assistant - In-Store Bakery - Martlesham Heath Simply Food

Marks and Spencer; England; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks and Spencer is seeking a Customer Assistant for our Bakery, with shifts Tue–Sat 14:00–18:00. You will be hands-on, delivering fresh bread, and providing attentive, five-star service under pressure.

You will help maintain product quality and safety, assist with stock, and support colleagues across roles. A love for food and teamwork is essential.

Qualifications

• Customer service experience is beneficial.
• Attention to detail to ensure quality and safety of bakery products.
• Teamwork and flexibility to work across shifts and roles.

Responsibilities

• Deliver hot bread and five-star service to customers.
• Manage demand and keep shelves full during peak hours.
• Balance speed with safety to maintain quality and availability.
• Work closely with teammates to maintain high output and standards.
• Be flexible and adapt to the rhythm of the store across different roles.

Skills

Customer service

Attention to detail

Teamwork

Job description

All the details

Work Pattern:
Tuesday: 14:00-18:00
Wednesday: 14:00-18:00
Thursday: 14:00-18:00
Friday: 14:00-18:00
Saturday: 14:00-18:00
Under 18 disclaimer
This job role involves working with specialist cutting equipment and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in our Bakery section, working at the sharp end of fresh produce, under pressure and with precision. We're seeking passionate individuals with a love for food that strive for perfection every day.

You'll be a hands-on, sleeves-up brand ambassador bringing energy and attention to detail to every shift - delivering hot bread, fresh perspectives, and fast, five-star service to our customers.

• At M&S, our customers don't wait. You'll rise early, move quickly and put in the hard graft to maintain the highest standards in food quality and safety.
• You'll confidently manage demand, keeping our shelves full and our customers impressed.
• Efficiency and effectiveness are key aspects of your role. You'll balance speed with safety, making sure our bakery delivers freshness and availability even during peak hours.
• Being a team player is crucial. In this role, that means working closely with others while maintaining fast, high-quality output.
• Flexibility is vital. You'll adapt to the rhythm of the store, working across different roles as needed and embracing each shift with determination.

This is a tough, fast-paced role - but one where you'll see the impact of your work, every single day.